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- Tasks: Join our team as a Private Patient Coordinator, building relationships and supporting patients in eye care.
- Company: Newmedica is a leading NHS ophthalmology provider, dedicated to improving lives through better sight.
- Benefits: Enjoy 25 days leave, free eye tests, discounts, and a supportive work environment.
- Why this job: Be the face of our clinic, making meaningful connections and helping patients feel at ease.
- Qualifications: Experience in customer service or healthcare is a plus; strong communication skills are essential.
- Other info: Full training provided; we value empathy, reliability, and a proactive mindset.
The predicted salary is between 15725 - 19700 £ per year.
Private Patient Coordinator
Who are we?
Newmedica is one of the leading providers of NHS ophthalmology services in England, offering outpatient appointments, diagnostic testing, and eye surgery. We aim to change lives through better sight and eye health.
We are proud to be recognized as a Great Place to Work for the second consecutive year, based on feedback from our colleagues. This recognition contributed to our listing among the UK’s top 50 Best Workplaces for 2025.
Role overview
We’re seeking a proactive and personable Private Patient Coordinator to join our friendly team at Cheshire Oaks, working 25-40 hours per week across 5 weekdays.
Your primary focus will be to grow our private patient base by building strong relationships with local businesses, opticians, and healthcare providers to drive referrals and promote our services.
You will be the face of Newmedica in the community—confidently representing our clinic, identifying new opportunities, and helping us establish a trusted reputation in eye care. If you’re self-motivated, innovative, and enjoy making meaningful connections, we want to hear from you.
Empathy and people skills are essential. Eye surgery can be daunting, so we need someone warm, reassuring, and capable of putting patients at ease. You’ll support patients throughout their journey—booking appointments, managing correspondence, and ensuring smooth operations in a fast-paced clinic environment.
We are particularly interested in candidates with experience in dealing with people and a thoughtful, grounded approach to work. If you have a natural ability to connect, reassure, and communicate clearly and confidently, we’d love to hear from you. Reliability, a strong work ethic, and the ability to make people feel comfortable are key qualities we value in this role.
What skills and experience do I need?
We will provide full training, but the following experience and qualities are advantageous:
- Healthcare or service industry background (beneficial but not essential)
- Previous experience in a customer or patient-facing role
- Confident communicator with a passion for relationship-building and service promotion
- Comfortable handling sensitive conversations and offering reassurance
- Ability to manage admin tasks in a busy setting
- Proficient in Office 365 and quick to learn new systems
- Self-starter with a proactive mindset and strong work ethic
- Experience in customer service and delivering excellent care via phone, written communication, and face-to-face
- Experience managing complaints or challenging situations and providing solutions
- Experience promoting services or building relationships with external partners like opticians or healthcare providers, confidently representing the organization
What we’re offering
- A salary of £26,208.00 (pro-rata based on 40 hours/week)
- 25 days annual leave plus bank holidays
- A company pension scheme
- Benefits including free eye tests, discounted or free glasses, 24/7 well-being/counselling services, and retail/technology discounts
- Support for learning and development through various courses and tools
- A friendly, multidisciplinary team dedicated to improving patient lives
- A modern, spacious working environment built to high standards
Our employment offers are subject to satisfactory pre-employment checks. Applicants must have the right to work in the UK, and a Disclosure and Barring Service check will be required for successful applicants, which we will cover.
At Newmedica, we promote diversity and equal opportunities and are committed to safeguarding the welfare of all individuals, regardless of gender, age, disability, sexual orientation, race, religion, or social background.
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Private Patient Coordinator employer: Newmedica
Contact Detail:
Newmedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Patient Coordinator
✨Tip Number 1
Familiarise yourself with the local healthcare landscape, especially opticians and other healthcare providers in your area. Building relationships with these businesses can be crucial for driving referrals, so consider visiting them or reaching out to introduce yourself and Newmedica.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about sensitive topics. This will help you become more comfortable handling challenging discussions, which is essential for a role that involves reassuring patients about eye surgery.
✨Tip Number 3
Showcase your proactive mindset by volunteering for community events or health fairs related to eye care. This not only demonstrates your commitment to the field but also helps you network with potential referral sources and gain visibility in the community.
✨Tip Number 4
Research Newmedica's services and values thoroughly. Understanding our mission and how we aim to improve patient lives will allow you to confidently represent us and articulate our offerings when networking with local businesses and potential patients.
We think you need these skills to ace Private Patient Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Private Patient Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to build relationships and provide excellent patient care, as these are crucial for this position.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or healthcare settings. Include examples of how you've successfully managed sensitive conversations or built strong relationships with clients or patients.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted to make a positive impression.
How to prepare for a job interview at Newmedica
✨Show Your People Skills
As a Private Patient Coordinator, your ability to connect with people is crucial. During the interview, share examples of how you've successfully built relationships in previous roles, especially in customer service or healthcare settings.
✨Demonstrate Empathy
Eye surgery can be intimidating for patients. Highlight your experience in handling sensitive conversations and providing reassurance. This will show that you understand the emotional aspect of patient care.
✨Be Proactive and Innovative
Newmedica values self-starters who can identify opportunities. Prepare to discuss how you've taken initiative in past roles, whether it was promoting services or finding new ways to engage with clients.
✨Familiarise Yourself with the Company
Research Newmedica and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for, demonstrating your genuine interest in the role.