Private Patient Assistant

Who are we

Newmedica are one of the leading providers of NHS ophthalmology services in England providing outpatients appointments diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.

Role overview

We are looking for a new Private Patient Assistant to join our Shrewsbury site. This will be 32 hours over 4 days per week.

The Private Patient Assistant provides personalized administrative and support services to private patients ensuring a seamless and positive experience throughout their care journey. This role acts as the primary point of contact for patients coordinating appointments, managing documentation and liaising with clinical and non‑clinical teams to deliver exceptional service.

What skills and experience do I need

• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A great phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player happy to jump in and support others when required

What we are offering

• A salary of £25,396.80 (pro rata)
• 25 days annual leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well‑being, counselling, advice service and a retail/technology discount
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment built to the highest standards

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Equal opportunities

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.

Interested?

If you would like an informal chat about the opportunity or to request a job description please contact.