At a Glance
- Tasks: Join our team as a Patient Administrator, handling appointments and supporting patients.
- Company: Newmedica, a leading provider of NHS ophthalmology services in England.
- Benefits: Competitive salary, generous leave, discounts, and a supportive learning environment.
- Other info: Enjoy a modern workspace and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while working in a friendly, fast-paced setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24784 - 24784 £ per year.
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a nationwide footprint and open many new sites across the UK.
We are looking for a new Patient Administrator to join our Newmedica Plymouth site. The role is part-time over 3 days. This role involves carrying out different administrative duties and is a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, working on reception greeting and booking in our patients or dealing with general enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer-focused and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required
What we’re offering
- A salary of up to £24,784.50 pro rated
- 25 days annual leave and 1 day birthday leave plus bank holidays
- Blue Light discount scheme
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses and death in service cover
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
Patient Administrator in Plymouth employer: Newmedica
Newmedica is an exceptional employer, dedicated to transforming lives through improved eye health and sight. With a strong focus on employee development, we offer comprehensive training and a supportive work culture within our modern Plymouth clinic, where teamwork and patient care are at the forefront. Enjoy competitive benefits, including generous leave, a pension scheme, and access to discounts, all while working in a vibrant environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administrator in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newmedica. Understand their mission and values, especially how they aim to improve eye health. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous customer-facing experience can translate into the Patient Administrator role. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your tech skills! Since the role requires using Office 365 and patient record systems, be ready to discuss your experience with these tools. If you’ve used similar software, share specific examples of how you navigated challenges or improved processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Administrator in Plymouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Administrator role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for at Newmedica.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Since this role involves interacting with patients, a friendly and empathetic tone can really make a difference.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Newmedica
✨Know the Role Inside Out
Before your interview, make sure you understand what a Patient Administrator does at Newmedica. Familiarise yourself with the specific duties like booking appointments and handling patient enquiries. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with patients, be ready to share examples of your previous customer-facing experiences. Highlight how you've handled difficult situations or made someone feel at ease, as empathy is key in this position.
✨Brush Up on Office 365
As a competent user of Office 365 is essential, take some time to review the programmes you'll be using. If you can, practice using tools like Excel or Outlook to show that you're tech-savvy and ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the growth plans of Newmedica. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
