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- Tasks: Join us as a Patient Administrator/Receptionist, welcoming patients and managing appointments in a busy clinic.
- Company: Newmedica is a leading NHS ophthalmology provider, dedicated to improving eye health for over 225,000 patients annually.
- Benefits: Enjoy 25 days annual leave, free eye tests, and a supportive learning environment with various development tools.
- Why this job: Be part of a friendly team making a real difference in patients' lives while gaining valuable experience.
- Qualifications: No prior experience needed; customer service skills and a positive attitude are key!
- Other info: Flexible working hours with weekend shifts on a rota basis; training provided.
The predicted salary is between 23795 - 23795 £ per year.
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for more than 225,000 NHS and private patients a year in over 26 locations and we’re growing.
We are looking for a new Patient Administrator/Receptionist to join our Shrewsbury site. This will be 40 hours over 5 days per week, including weekends on a rota basis.
This role involves carrying out different administrative and receptionist duties, welcoming all patients and checking them in for their clinic or theatre visits. It’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.
We need someone who is incredibly customer focused and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
- Previous experience in a customer or patient facing role
- Experience of working under own initiative
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required
What we’re offering
- A salary of £23,795.20 per annum (pro rata)
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme
- An environment where your learning and development is supported through a range of various learning tools and courses
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
Closing Date for this role is 06 Jan 2025. Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Patient Administrator/ Receptionist employer: Newmedica
Contact Detail:
Newmedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administrator/ Receptionist
✨Tip Number 1
Familiarise yourself with the NHS and ophthalmology services. Understanding the basics of eye health and the specific services provided by Newmedica will help you engage more effectively with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since a good phone manner is essential for this role, consider role-playing scenarios with friends or family to build your confidence in handling patient inquiries and appointments.
✨Tip Number 3
Get comfortable with Office 365 and any patient record systems. If you’re not already familiar, take some time to explore these tools online. Being tech-savvy will set you apart and show that you can adapt quickly to the administrative demands of the role.
✨Tip Number 4
Showcase your customer service skills during any interactions. Whether it’s in an interview or networking, share examples of how you've successfully dealt with customers or patients in the past, highlighting your empathy and ability to put people at ease.
We think you need these skills to ace Patient Administrator/ Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Patient Administrator/Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to work in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your customer focus, empathy, and ability to handle busy situations. Make sure to address why you want to work at Newmedica specifically.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Newmedica
✨Show Your Customer Service Skills
As a Patient Administrator/Receptionist, you'll be the first point of contact for patients. Highlight any previous experience in customer-facing roles and demonstrate your ability to empathise with patients, especially those who may be anxious about their appointments.
✨Familiarise Yourself with Office 365
Since the role requires proficiency in Office 365, make sure you brush up on your skills with these programmes. Be prepared to discuss how you've used them in past roles or how quickly you can learn new systems.
✨Prepare for a Fast-Paced Environment
The clinics are busy, so it's essential to convey your ability to thrive under pressure. Share examples from your past experiences where you've successfully managed multiple tasks simultaneously while maintaining a positive attitude.
✨Practice Your Communication Skills
An excellent grasp of the English language is crucial for this role. During the interview, focus on clear and concise communication. You might also want to prepare for potential questions about how you would handle difficult conversations with patients.
