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- Tasks: Join us as a Patient Administrator, handling appointments and patient enquiries in a dynamic environment.
- Company: Newmedica is a leading NHS ophthalmology provider, dedicated to improving eye health across the UK.
- Benefits: Enjoy 25 days annual leave, free eye tests, and a supportive team culture with ongoing development opportunities.
- Why this job: Be part of a Great Place to Work, making a real difference in patients' lives while growing your skills.
- Qualifications: Customer-facing experience and strong communication skills are a plus; training provided for the right candidate.
- Other info: Flexible working hours with some Saturday shifts; DBS check required for successful candidates.
The predicted salary is between 21000 - 29000 £ per year.
Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following an independently conducted survey of Newmedica colleagues telling us what it’s like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025.
Role overview
We are looking for a new Patient Administrator to join our Cheshire Oaks site. This will be 40 hours over 5 days per week, including weekends on a rota basis.
As you’d guess from the title this role involves carrying out different administrative duties and it’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast‑paced environment where every day is different.
We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
We’ll provide training so experience isn’t always needed, but the following things will be advantageous:
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required
What we’re offering
We are offering:
- A salary of £26,208
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well‑being/counselling/advice service and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi‑disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
If you would like an informal chat about the opportunity or to request a job description, please contact lydia.courtenay1@newmedica.co.uk
Our employment offers are subject to receipt of satisfactory pre‑employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
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Patient Administrator employer: Newmedica
Contact Detail:
Newmedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administrator
✨Tip Number 1
Familiarise yourself with the NHS ophthalmology services and Newmedica's mission. Understanding their values and goals will help you align your responses during interviews and show that you're genuinely interested in contributing to their mission of improving eye health.
✨Tip Number 2
Highlight your customer service skills by preparing examples from previous roles where you successfully managed patient interactions. Being able to demonstrate your ability to put patients at ease, especially in a healthcare setting, will be crucial for this role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves handling calls and emails, being articulate and clear will set you apart. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Showcase your adaptability and initiative by preparing to discuss how you've handled fast-paced environments in the past. Be ready to share specific instances where you took the lead on tasks or improved processes, as this aligns with what Newmedica is looking for in a self-starter.
We think you need these skills to ace Patient Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Patient Administrator position. Tailor your application to highlight how your skills and experiences align with what Newmedica is looking for.
Highlight Relevant Experience: Emphasise any previous experience in customer-facing or administrative roles. Provide specific examples of how you've successfully managed similar tasks, such as booking appointments or handling enquiries, to demonstrate your suitability for the role.
Showcase Communication Skills: Since strong written and verbal communication skills are essential, ensure your application reflects this. Use clear and professional language, and consider including examples of how you've effectively communicated with patients or colleagues in the past.
Personalise Your Application: Make your application stand out by personalising it. Mention why you want to work at Newmedica specifically, and how you can contribute to their mission of improving eye health and patient care. A genuine interest in the company can make a positive impression.
How to prepare for a job interview at Newmedica
✨Show Your People Skills
As a Patient Administrator, you'll be interacting with patients who may feel anxious. Demonstrate your ability to engage with people and put them at ease during the interview. Share examples of how you've successfully communicated with customers or patients in the past.
✨Highlight Your Administrative Experience
Make sure to discuss any previous experience you have in busy administrative roles. Talk about specific tasks you've handled, such as booking appointments or managing correspondence, to show that you're well-prepared for the varied responsibilities of this position.
✨Demonstrate Initiative
The role requires a self-starter who takes initiative. Be ready to provide examples of situations where you've anticipated needs or taken proactive steps to improve processes. This will show that you can thrive in a fast-paced environment.
✨Familiarise Yourself with Office 365
Since the job involves using Office 365 and potentially other patient record systems, it’s beneficial to brush up on your skills with these tools. Mention any relevant experience you have and express your willingness to learn new systems quickly.