At a Glance
- Tasks: Ensure private patients have a fantastic experience from first contact to treatment.
- Company: Join Newmedica, a leading provider of NHS ophthalmology services in England.
- Benefits: Competitive salary, generous leave, free eye tests, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while working in a friendly team.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 28200 - 29642 £ per year.
Who are we?
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.
We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.
We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work for the second year running.
The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025.
Role overview
We are looking for a part time Private Patient Coordinator to join our Norwich site. This will be 40 hours per week, including evenings (until 8pm) and weekends on a rota basis.
As Private Patient Coordinator, your role will be to ensure that all of our private patients have a fantastic experience throughout their journey with us, from first contact to the end of their treatment pathway.
This will include meeting and greeting them on the day of their appointments and treatments.
We aim to offer our private patients a truly personalised service and this role is key to ensuring that they feel supported by someone they know and trust.
You will be the central point of contact for all telephone queries in regard to private patients and also for ensuring all initial enquiries and referrals are dealt with within the required KPIs.
You will also undertake general administrative tasks such as ordering lenses and inputting data onto the private patient tracker.
Our clinics are busy so we’re looking for someone who can manage a busy and varied workload.
We are looking for someone who is incredibly customer focused, with the ability to provide a first class service to patients.
The thought of eye surgery can be a daunting prospect for patients to deal with, so you will need to have an empathetic approach and be able to put others at ease.
What skills and experience do I need?
- Experience in a customer service role and a passion for delivering excellent service
- Experience in a healthcare environment would be advantageous but not essential
- Excellent administration skills
- The ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new systems
- Outstanding communication skills
- A good team player - happy to jump in and support others when required
- What we're offering
- A salary of £28,009.00 per annum.
- 200 hours annual leave plus bank holidays.
- An additional day annual leave for your birthday.
- Death in Service scheme.
- A company pension scheme.
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards.
Our employment offers are subject to receipt of satisfactory pre-employment checks.
Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this, in both the running of our services and how we recruit out staff.
We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language or social origin.
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Private Patient Coordinator in Norwich employer: Newmedica
Newmedica is an exceptional employer located in the vibrant Welwyn Garden City, offering a dynamic work environment that prioritises patient care and community engagement. With a strong focus on employee development, we provide numerous growth opportunities and a supportive culture that values collaboration and innovation. Our competitive salary package, along with additional benefits, makes Newmedica a rewarding place to advance your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Coordinator in Norwich
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Private Patient Coordinator in Norwich
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Newmedica, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Newmedica
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Newmedica.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Newmedica.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Newmedica can really resonate with interviewers and show your commitment to the field.
