At a Glance
- Tasks: Ensure private patients have a fantastic experience from first contact to treatment completion.
- Company: Join Newmedica, a leading provider of NHS ophthalmology services in England.
- Benefits: Competitive salary, generous leave, well-being support, and professional development opportunities.
- Other info: Bright, modern workplace with great transport links and free on-site parking.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Who are we?
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.
We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 —recognition that reflects how colleagues feel about working here.
Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.
Role overview
We are looking for a Private Patient Advisor to join our Northampton site. This will be 40 hours over 5 days per week, including weekends on a rota basis.
As Private Patient Advisor, your role will be to ensure that all of our private patients have a fantastic experience throughout their journey with us, from first contact to the end of their treatment pathway.
This will include meeting and greeting them on the day of their appointments and treatments.
We aim to offer our private patients a truly personalised service and this role is key to ensuring that they feel supported by someone they know and trust.
You will be the central point of contact for all telephone queries in regard to private patients and also for ensuring all initial enquiries and referrals are dealt with within the required KPIs.
You will also undertake general administrative tasks.
Our clinics are busy so we're looking for someone who can manage a busy and varied workload.
We are looking for someone who is incredibly customer focused, with the ability to provide a first class service to patients.
The thought of eye surgery can be a daunting prospect for patients to deal with, so you will need to have an empathetic approach and be able to put others at ease.
What skills and experience do I need?
- Experience in a customer service role and a passion for delivering excellent service
- Experience in a healthcare environment would be advantageous but not essential
- Excellent administration skills
- The ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new systems
- Outstanding communication skills
- A good team player - happy to jump in and support others when required
- What we're offering
- 200 Hours annual leave plus bank holidays.
- An additional day annual leave for your birthday.
- Death in Service scheme.
- A company pension scheme.
- Funded Blue Light Card.
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
- Excellent transport links
- Free on-site parking
If you would like an informal chat about the opportunity or to request a job description, please contact northampton. hr@newmedica. co. uk .
Our employment offers are subject to receipt of satisfactory pre-employment checks.
Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this, in both the running of our services and how we recruit out staff.
We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language or social origin.
Private Patient Advisor in Northampton employer: Newmedica
Newmedica is an exceptional employer, dedicated to making a positive difference in people's lives through its NHS-funded ophthalmology services. Located in Bristol, we offer a supportive work culture that prioritises employee growth with ongoing training and development opportunities, competitive salaries, and a comprehensive benefits package including enhanced family leave and a company pension scheme. Join our friendly team where your role as a Receptionist/Patient Administrator will not only be rewarding but also vital in providing compassionate care to our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Private Patient Advisor in Northampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Newmedica.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Newmedica.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Newmedica, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Private Patient Advisor in Northampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Newmedica.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Newmedica.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Newmedica. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Newmedica. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Newmedica
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Newmedica’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
