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- Tasks: Drive patient referrals and promote services in the Newcastle region and Scotland.
- Company: Join Newmedica, a top-rated NHS ophthalmology service provider.
- Benefits: Competitive salary, car allowance, free eye tests, and wellness support.
- Other info: Flexible hybrid role with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while building valuable relationships.
- Qualifications: Experience in referrals or sales, strong communication skills, and a friendly personality.
The predicted salary is between 36000 - 45000 £ per year.
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health. We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces for 2026 — recognition that reflects how colleagues feel about working here. Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.
Overview of the role
We are looking for an experienced and dynamic Service Engagement Lead to join our team. This is a new role within the business, created to support the development and growth of new patient referrals into the service, provide exceptional customer service to our private patients and coordinate all educational and marketing initiatives. The role will work across the Newmedica Newcastle region, with an expectation that one week a month will be spent in Scotland, to deliver the required referral numbers to achieve the expected sales targets and growth strategy for the Newmedica Newcastle clinic. This is a part-time role with a mix of office-based and regional travel days across the Newmedica Newcastle region and Scotland. It will be 24 hours over 3 days a week (08.30 - 17.00 Monday to Friday with some weekend and evening work for events). Typically, this will include 3 weeks in Newcastle and 1 week in Scotland. Occasional evenings will be required to support our educational and marketing activities and events.
So what will I be doing?
- Working across the Newmedica Newcastle region and Scotland, you will deliver the required referral numbers to achieve business targets such as sales and profit plans.
- You will promote Newmedica Newcastle services and patient choice to deliver referral volumes for both NHS and private patients.
- You will be highly visible within the community surrounding the clinic and your practical understanding of the local referral community will help Partners to develop referrer engagement plans and build local relationships with referrers such as Opticians, GPs, Referral Management Centres, LOCs.
- You will work closely with all Private Medical Insurers to boost our profile and drive private sales through a variety of channels.
- You will be the main conduit between the clinic and the central Marketing & Engagement functions.
- You will be the eyes and ears on the ground and will have a thorough understanding of competitor activity.
- You will also play a key role in the planning and organising of events such as CPD sessions, local marketing initiatives, attending optical fairs and events and much more.
What skills and experience do I need for the role?
- You will have experience within a referrals or sales generation environment.
- Ideally you will have knowledge of the NHS policy landscape relating to patient referrals, particularly in the ophthalmology sector.
- Experience within the optical or ophthalmology industry is an advantage, but not essential.
- You will be an organised self-starter– a strong communicator who is able to overcome challenges and influence people to your point of view.
- Your friendly and engaging personality will mean that you are adept at establishing effective working relationships with a wide variety of stakeholders.
- You will be used to building long term relationships and will understand how to maintain these contacts in a way that will encourage on-going patient referrals.
- You will have experience of organising and managing promotional events and your excellent organisational skills will ensure these are always a success.
- You will be comfortable working in a hybrid-based role with a high degree of travel around the Newcastle and Scotland.
- Whilst the core working time is typical office hours, flexibility will be required regarding travel and after-hours events.
- This role will suit a friendly, engaging and confident person who thrives in a fast-paced, target driven environment. Someone who loves being out and about meeting new people and cultivating business relationships.
What we’re offering
- An FTE salary of up to £45K per annum pro rata
- An annual car allowance of £3,000 based on a full time role
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, death in service cover, and the blue light discount scheme
- Free access to Headspace App
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
- You must have your own transport and a valid and clean driving licence. You will be required to travel across Newcastle and Scotland as part of your role.
Service Engagement Manager in Newcastle upon Tyne employer: Newmedica
Contact Detail:
Newmedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engagement Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Newmedica's services, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in making a difference in eye health.
✨Tip Number 2
Network like a pro! Attend local events or connect with professionals in the ophthalmology field. Building relationships can lead to referrals and insights that might just give you the edge in your application.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Service Engagement Manager. Highlight your skills in building relationships and driving referrals—these are key to landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Newmedica team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Engagement Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Engagement Manager role. Highlight your experience in referrals or sales generation, and don’t forget to mention any knowledge of the NHS policy landscape that relates to patient referrals.
Showcase Your Skills: We want to see your organisational skills shine! Share examples of how you've successfully managed promotional events or built long-term relationships with stakeholders. This will help us understand how you can contribute to our mission.
Be Authentic: Let your personality come through in your application. We value a friendly and engaging approach, so don’t hesitate to show us who you are and why you’re passionate about improving eye health and patient care.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Newmedica
✨Know Your Stuff
Before the interview, dive deep into Newmedica's services and their impact on eye health. Familiarise yourself with NHS policies related to patient referrals, especially in ophthalmology. This knowledge will help you demonstrate your understanding of the role and how you can contribute to their mission.
✨Showcase Your People Skills
As a Service Engagement Manager, building relationships is key. Prepare examples of how you've successfully engaged with stakeholders in the past. Highlight your ability to influence and communicate effectively, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to overcome challenges in a sales or referral environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Organisational Skills
Since the role involves managing events and coordinating initiatives, be prepared to discuss your organisational strategies. Share specific tools or methods you use to keep track of tasks and ensure successful event execution, showcasing your ability to thrive in a fast-paced environment.