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- Tasks: Join our team as a Patient Administrator, handling appointments and supporting patients in a busy clinic.
- Company: Newmedica, a leading NHS ophthalmology provider, recognised as a Great Place to Work.
- Benefits: Enjoy competitive salary, 25 days leave, free eye tests, and a supportive learning environment.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in patients' lives while working in a friendly, modern setting.
- Qualifications: Customer service experience and strong administrative skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health. We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces for 2026 — recognition that reflects how colleagues feel about working here. Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.
We are looking for a new Patient Administrator to join our Newcastle site. This will be 40 hours over 4 days per week, including some weekends on a rota basis. The role involves carrying out different administrative duties and it’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast‑paced environment where every day is different. We need someone who is incredibly customer focused and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required
What we’re offering
- Competitive salary
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well‑being/counselling/advice service and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK, and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Patient Administrator in Newcastle upon Tyne employer: Newmedica
Contact Detail:
Newmedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administrator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newmedica. Understand their mission and values, especially their focus on changing lives through better sight. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with patients over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Office 365 and any patient record systems you've used. If you’re not familiar with certain tools, don’t worry—just express your eagerness to learn!
✨Tip Number 4
Be empathetic! Remember, many patients may feel anxious about their appointments. Share examples from your past roles where you’ve helped put someone at ease. This will highlight your customer-focused approach and align with Newmedica's values.
We think you need these skills to ace Patient Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight any previous experience in customer or patient-facing roles. We want to see how you’ve made a positive impact on others, especially in busy environments like ours!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to demonstrate your excellent grasp of English, both written and verbal. We appreciate clarity as much as you do!
Emphasise Team Spirit: We’re all about collaboration here at Newmedica. Mention any experiences where you’ve worked as part of a team and how you’ve supported your colleagues. It shows us you’re a great fit for our friendly environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about what we do and our values.
How to prepare for a job interview at Newmedica
✨Know the Company Inside Out
Before your interview, take some time to research Newmedica. Understand their mission to change lives through better sight and eye health, and be ready to discuss how you can contribute to this purpose. Familiarising yourself with their values—Commercial, Courageous, Compassion, Collaborative, and Curious—will show that you’re aligned with their culture.
✨Showcase Your Customer Focus
As a Patient Administrator, you'll need to demonstrate your customer service skills. Prepare examples from your past experiences where you've successfully dealt with patients or customers, especially in stressful situations. Highlight your ability to empathise and put people at ease, as this is crucial in a healthcare setting.
✨Be Tech-Savvy
Since the role requires using Office 365 and possibly new patient record systems, brush up on your tech skills. Be ready to discuss any relevant software you've used before and express your willingness to learn new systems quickly. This will reassure them that you can handle the fast-paced environment.
✨Practice Your Communication Skills
Excellent verbal and written communication is key for this role. Before the interview, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or family member to ensure you convey your ideas effectively and maintain a good phone manner.