At a Glance
- Tasks: Welcome patients, manage appointments, and handle administrative duties in a fast-paced environment.
- Company: Join Newmedica, a leading NHS ophthalmology provider recognised as a Great Place to Work.
- Benefits: Earn £13.45 per hour, enjoy accrued holiday, and access learning and development opportunities.
- Other info: Diverse workplace committed to equal opportunities and safeguarding welfare.
- Why this job: Make a real difference in patients' lives while working in a supportive and friendly team.
- Qualifications: Customer service experience is a plus, but training will be provided for the right candidate.
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health. We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 — recognition that reflects how colleagues feel about working here.
Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day — Commercial, Courageous, Compassion, Collaborative and Curious.
We are looking for a new Bank Receptionist to join our Manchester site. As a bank role, the hours will be variable. Our Receptionists are usually the first person our patients will see when they visit a clinic, so a friendly, approachable and welcoming personality is a must!
The Receptionist will welcome all patients and check them in for their clinic or theatre visits. You will be working on the patient record system alongside other systems, so should be comfortable using a variety of technology solutions. You’ll also undertake a variety of administrative duties such as:
- Booking patients into their appointments
- Making and answering phone calls
- Sending and replying to emails
- Managing the post and sending letters
- Dealing with enquiries
As such, you’ll require a high attention to detail and excellent accuracy levels. Our clinics are busy, so we’re looking for someone who loves working in a fast-paced environment where every day is different. The thought of eye surgery can be a daunting prospect for patients to deal with, so our team members need to be empathetic and able to put patients at ease.
We’ll provide training, so experience isn’t always needed, but the following things will be advantageous:
- Experience of working under own initiative
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required
What we’re offering:
- £13.45 per hour
- Accrued holiday
- An environment where your learning and development is supported through a range of various learning tools and courses
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
If you would like an informal chat about the opportunity or to request a job description, please contact manchesterwest.hr@newmedica.co.uk.
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Bank Receptionist in Manchester employer: Newmedica
Newmedica is an exceptional employer, dedicated to making a positive difference in people's lives through its NHS-funded ophthalmology services. Located in Bristol, we offer a supportive work culture that prioritises employee growth with ongoing training and development opportunities, competitive salaries, and a comprehensive benefits package including enhanced family leave and a company pension scheme. Join our friendly team where your role as a Receptionist/Patient Administrator will not only be rewarding but also vital in providing compassionate care to our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newmedica. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newmedica before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bank Receptionist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newmedica:Your cover letter is your chance to shine! Tell us why you want to work at Newmedica specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newmedica!
How to prepare for a job interview at Newmedica
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
