At a Glance
- Tasks: Join our team as a Bank Patient Administrator, handling appointments and patient enquiries.
- Company: Newmedica, a leading provider of NHS ophthalmology services in England.
- Benefits: Earn £13.45 per hour with accrued holiday and supportive learning opportunities.
- Other info: Diverse and inclusive workplace committed to safeguarding and equal opportunities.
- Why this job: Make a real difference in patients' lives while working in a friendly, modern environment.
- Qualifications: Customer service experience is a plus, but training is provided for the right candidate.
The predicted salary is between 27000 - 28000 € per year.
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.
We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 — recognition that reflects how colleagues feel about working here.
Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.
We are looking for a new Bank Patient Administrator to join our Manchester site. The hours for this role will be variable.
This role involves carrying out different administrative duties such as booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.
We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required
What we’re offering
- £13.45 per hour
- Accrued holiday
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
- A bright, spacious and modern working environment, built to the highest standards.
If you would like an informal chat about the opportunity or to request a job description, please contact manchesterwest.hr@newmedica.co.uk.
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Bank Patient Administrator in Manchester employer: Newmedica
Newmedica is an exceptional employer, recognised as a Great Place to Work for three consecutive years, offering a supportive and collaborative work culture that prioritises employee growth and development. As a Bank Patient Administrator in our Manchester clinic, you will enjoy a dynamic role within a friendly multi-disciplinary team, with opportunities to enhance your skills while making a meaningful impact on patients' lives through better sight and eye health.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Patient Administrator in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newmedica. Understand their mission and values, especially their focus on patient care and community service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with patients over the phone, it’s crucial to sound friendly and approachable. Try role-playing with a friend or family member to get comfortable with common scenarios you might face in the role.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Office 365 and any other systems you've used. If you’re not familiar with patient record systems, don’t worry—just express your eagerness to learn and adapt quickly!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Newmedica site. It’s the best way to ensure your application gets seen by the right people, and you can easily keep track of your application status.
We think you need these skills to ace Bank Patient Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bank Patient Administrator role. Highlight any relevant experience in customer service or administrative tasks, and show us how you embody our values of compassion and collaboration.
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients, it’s crucial to demonstrate your excellent grasp of the English language. Use clear and concise language in your application to reflect your strong communication skills.
Be Yourself:We want to see your personality shine through! Don’t be afraid to let us know why you’re passionate about improving eye health and how you can contribute to our mission. A friendly tone can go a long way!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Newmedica
✨Know the Company Inside Out
Before your interview, take some time to research Newmedica. Understand their mission to change lives through better sight and eye health, and be ready to discuss how you can contribute to this purpose. Familiarising yourself with their values—Commercial, Courageous, Compassion, Collaborative, and Curious—will show that you’re aligned with their culture.
✨Showcase Your Customer Focus
As a Bank Patient Administrator, being customer-focused is key. Prepare examples from your past experiences where you’ve successfully dealt with customers or patients, especially in challenging situations. Highlight your empathy and ability to put people at ease, as this will resonate well with the interviewers.
✨Demonstrate Your Administrative Skills
Since the role involves various administrative duties, be ready to discuss your experience with Office 365 and any patient record systems you’ve used. If you don’t have direct experience, think of similar tools you’ve worked with and how quickly you adapt to new technologies. This will show your tech-savviness and readiness for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they support staff development. This not only shows your interest in the role but also helps you gauge if Newmedica is the right fit for you.
