Part-Time Administrator in Leeds

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are certified as a Great Place to Work for the second year running and listed among the UK’s top 50 Best Workplaces for 2025.

We are looking for a new Administrator to join our Leeds site. This role will be 24 hours per week over 3 days – every Saturday and two weekdays.

Role responsibilities:

• Ensure clinics are set up and patient appointments are fully utilised.
• Record and file appointment outcomes and maintain accuracy of all patient data, including liaising with GP surgeries, clinics and patients, ensuring that Newmedica’s electronic patient record is up-to-date.
• Act as the central point of contact for all telephone queries from both patients and clinic staff.
• Work within small teams to maintain and enhance processes to maximise quality and efficiency, delivering an effective administrative service to the clinic.
• Work without direct supervision while maintaining a professional manner; assist in booking appointments in a timely manner as per correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met while supporting the service and driving efficiency improvements.

What skills and experience do I need?

• Experience of working under own initiative.
• Previous experience in a customer or patient facing role.
• Experience in a busy administrative role.
• A competent user of all Office 365 programmes.
• Tech savvy and comfortable working on new systems e.g. patient record systems.
• A good phone manner.
• An excellent grasp of the English language both verbally and in written format.
• A good team player – happy to jump in and support others when required.

What we’re offering:

• A salary of £16,785.60.
• 25 days annual leave plus bank holidays (full time equivalent).
• A company pension scheme.
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
• An environment where your learning and development is supported through a range of learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
• A bright, spacious and modern working environment, built to the highest standards.

If you would like an informal chat about the opportunity, please contact Sophie on sophie.newsome@newmedica.co.uk.

Employment checks and equality:

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.