At a Glance
- Tasks: Join our team as a Healthcare Administrator, managing patient appointments and enquiries.
- Company: Newmedica, a leading NHS ophthalmology provider, certified as a Great Place to Work.
- Benefits: Enjoy a competitive salary, 25 days leave, and perks like free eye tests and gym discounts.
- Other info: Join a friendly team with excellent career development opportunities and fun staff events.
- Why this job: Make a real difference in patients' lives while working in a supportive, dynamic environment.
- Qualifications: Customer service experience is a plus; training provided for the right candidate.
The predicted salary is between 24968 - 30516 £ per year.
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025. In addition to this, we are pleased to announce that we, in Suffolk, are now a Disability Confident [Level 1] Employer, and we have recently received the EADT Customer Excellence Award™ for 2026 and the Good Health at Work Silver Award.
Role overview
We are looking for a new Healthcare Administrator to join our Suffolk team. This will be 40 hours over 5 days per week including weekends, on a rota basis. As you’d guess from the title this role involves carrying out different administrative duties and it’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer focussed and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
- Must have a full UK driving license and access to a vehicle
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required
What we’re offering
- A salary of £26,750.00 (FTE)
- 25 days annual leave plus bank holidays and an extra day of birthday leave!
- A company pension scheme
- A discretionary bonus scheme, paid on a quarterly basis
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
- Death in service cover of 3 x salary
- Monthly all-stop days, with team building and educational sessions included
- An environment where your learning and development is supported through a range of various learning tools, courses and virtual webinars
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- Company-funded staff events
- Fully stocked on-site pantries filled with delicious food and drinks
- A bright, spacious and modern working environment, built to the highest standards
- Discounted gym membership
Please note: All staff are subject to a DBS check. We are unable to offer employment to any candidate whose criminal record may pose a risk to patient safety. We are also unable to offer sponsorship for this position at this time. Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Healthcare Administrator in Ipswich employer: Newmedica
Newmedica is an exceptional employer located in the vibrant Welwyn Garden City, offering a dynamic work environment that prioritises patient care and community engagement. With a strong focus on employee development, we provide numerous growth opportunities and a supportive culture that values collaboration and innovation. Our competitive salary package, along with additional benefits, makes Newmedica a rewarding place to advance your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Administrator in Ipswich
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Newmedica.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Newmedica.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Newmedica, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Healthcare Administrator in Ipswich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Newmedica.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Newmedica.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Newmedica. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Newmedica. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Newmedica
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Newmedica’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
