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- Tasks: Join our team as a Patient Administrator, handling appointments and supporting patients in a busy clinic.
- Company: Newmedica, a leading NHS ophthalmology provider, recognised as a Great Place to Work.
- Benefits: Enjoy a competitive salary, generous leave, and perks like free eye tests and discounts.
- Other info: Be part of a diverse team dedicated to ending avoidable sight loss.
- Why this job: Make a real difference in patients' lives while working in a supportive, friendly environment.
- Qualifications: Customer service experience and strong admin skills are essential; tech-savvy is a plus.
The predicted salary is between 25500 - 25500 £ per year.
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health. We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026—recognition that reflects how colleagues feel about working here. Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.
We are looking for a new Patient Administrator to join our Whiteley site. This will be 37.5 hours over 5 days per week, including weekends on a rota basis. This role involves carrying out different administrative duties such as:
- Booking patients into their appointments
- Making and answering phone calls
- Sending and replying to emails
- Managing the post and sending letters
- Dealing with enquiries
Our clinics are busy, so we’re looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer focussed and enjoys meeting and talking to people. The thought of eye surgery can be a daunting prospect for patients, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required
What we’re offering:
- A full time salary of £25,500 per annum
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well being/counselling/advice service and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
If you would like an informal chat about the opportunity or to request a job description, please contact us. Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Patient Administrator in Hampshire employer: Newmedica
Contact Detail:
Newmedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administrator in Hampshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newmedica. Understand their mission and values, especially how they aim to change lives through better sight. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with patients over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common questions and scenarios you might face.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Office 365 and any patient record systems you've used. If you’re not familiar with a specific system, don’t worry—just express your eagerness to learn and adapt quickly!
✨Tip Number 4
Be yourself! Newmedica values compassion and collaboration, so let your personality shine through during the interview. Share your experiences that highlight your customer focus and empathy, especially in fast-paced environments. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Patient Administrator in Hampshire
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight any previous experience in customer or patient-facing roles. We want to see how you’ve made a difference in those situations, so share specific examples that showcase your empathy and ability to put people at ease.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your written English is top-notch. Avoid jargon and focus on what makes you a great fit for the Patient Administrator role.
Emphasise Your Tech Savviness: Since we use various systems, it’s important to mention your comfort with technology. If you’ve worked with Office 365 or any patient record systems, let us know! This will show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Newmedica
✨Know Your Role Inside Out
Before the interview, make sure you understand the Patient Administrator role thoroughly. Familiarise yourself with the key responsibilities like booking appointments and managing enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about interacting with patients, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you’ve made a positive impact on someone's experience, especially in a busy environment.
✨Demonstrate Empathy and Communication Skills
Given that patients may feel anxious about eye surgery, it’s crucial to convey your ability to empathise and communicate effectively. Prepare to discuss how you would handle sensitive situations and reassure patients, highlighting your friendly and approachable nature.
✨Be Tech-Savvy and Ready to Adapt
As a Patient Administrator, you'll need to be comfortable with various systems, including Office 365 and patient record systems. Brush up on your tech skills and be prepared to discuss any relevant experience you have with similar software or how quickly you can learn new systems.