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- Tasks: Join our team as a Patient Administrator, handling appointments and patient enquiries.
- Company: Newmedica, a leading provider of NHS ophthalmology services in England.
- Benefits: Enjoy a competitive salary, 25 days leave, and various employee perks.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Customer service experience is a plus, but training will be provided.
- Other info: Be part of a friendly team in a modern workspace with growth opportunities.
The predicted salary is between 25709 - 25709 £ per year.
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®.
We are looking for a new Patient Administrator to join our Brigg site in Lincolnshire. This will be 24 hours worked over 3 out of 7 days. This role involves carrying out different administrative duties and it’s a varied role – you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required.
What we’re offering
- A salary of £25,709
- 25 days annual leave plus bank holidays
- Bonus scheme
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, a blue light card, and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
If you would like an informal chat about the opportunity or to request a job description, please contact Krista.Harvey@newmedica.co.uk.
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Administrator in Brigg employer: Newmedica
Contact Detail:
Newmedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Brigg
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newmedica. Understand their mission and values, especially how they aim to improve eye health. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your skills align with the fast-paced environment and customer-focused approach that Newmedica values. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! Since this role involves interacting with patients, be ready to share examples of how you've successfully communicated or resolved issues in previous roles. Highlight your empathy and ability to put others at ease – it’s key for this position!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Newmedica site. It not only streamlines the process but also shows your enthusiasm for the role. Plus, you’ll get to see all the benefits we offer right there!
We think you need these skills to ace Administrator in Brigg
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Administrator role. Highlight any relevant experience in customer service or administration, and show us how you can bring your friendly and empathetic nature to our team.
Show Off Your Skills: We want to see your tech-savviness! Mention your proficiency with Office 365 and any experience with patient record systems. If you've got a good phone manner, let us know – it’s key for this role!
Be Personable: Since this role involves interacting with patients, it’s important to convey your people skills. Use your application to demonstrate your ability to put others at ease and your passion for helping people through their eye health journey.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Newmedica!
How to prepare for a job interview at Newmedica
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Patient Administrator at Newmedica. Familiarise yourself with the types of tasks you'll be handling, like booking appointments and managing enquiries. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Focus
Since this role is all about interacting with patients, think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you can put patients at ease, especially in a busy clinic environment. Empathy and friendliness are key!
✨Brush Up on Office 365 Skills
As a Patient Administrator, you'll need to be tech-savvy. Make sure you're comfortable using Office 365 programmes and any other systems mentioned in the job description. If you have experience with patient record systems, highlight that too!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if Newmedica is the right fit for you.
