At a Glance
- Tasks: Join our team as a Bank Patient Administrator, handling appointments and patient enquiries.
- Company: Newmedica, a leading NHS ophthalmology provider, recognised as a Great Place to Work.
- Benefits: Earn £13.45 per hour, enjoy accrued holiday, and access learning tools for development.
- Other info: Dynamic role in a modern clinic, perfect for those who thrive in fast-paced settings.
- Why this job: Make a real difference in patients' lives while working in a supportive, friendly environment.
- Qualifications: Experience in customer service and administration, with strong communication skills.
The predicted salary is between 13 - 13 € per hour.
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health. We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 — recognition that reflects how colleagues feel about working here. Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.
We are looking for a new Bank Patient Administrator to join our Manchester site. The hours for this role will be variable. This role involves carrying out different administrative duties such as:
- Booking patients into their appointments
- Making and answering phone calls
- Sending and replying to emails
- Managing the post and sending letters
- Dealing with enquiries
Our clinics are busy, so we’re looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player – happy to jump in and support others when required
What we’re offering
- £13.45 per hour
- Accrued holiday
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
- A bright, spacious and modern working environment, built to the highest standards.
If you would like an informal chat about the opportunity or to request a job description, please contact manchesterwest.hr@newmedica.co.uk. Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Bank Patient Administrator employer: Newmedica
Newmedica is an exceptional employer, recognised as a Great Place to Work for three consecutive years and ranked among the UK’s top 30 Best Workplaces™ for 2026. Located in Manchester, we offer a supportive work culture that prioritises employee growth through various learning tools and courses, all while working alongside a compassionate team dedicated to improving patient lives in a bright, modern environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Patient Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newmedica. Understand their mission and values, especially how they aim to change lives through better sight. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with patients over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face in the role.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Office 365 and any patient record systems you've used. If you’re not familiar with a specific system, don’t worry—just express your willingness to learn and adapt quickly!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Bank Patient Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bank Patient Administrator role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for at Newmedica.
Show Your Empathy:Since this role involves dealing with patients who may be anxious about eye surgery, it’s important to convey your empathetic nature. Share examples in your application that demonstrate how you’ve put customers at ease in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure your written English is top-notch, as communication is key in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Newmedica
✨Know the Company Inside Out
Before your interview, take some time to research Newmedica. Understand their mission to change lives through better sight and eye health, and be ready to discuss how you can contribute to this purpose. Familiarising yourself with their values—Commercial, Courageous, Compassion, Collaborative, and Curious—will show that you’re aligned with their culture.
✨Showcase Your Customer Focus
As a Bank Patient Administrator, you'll be interacting with patients regularly. Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about times when you’ve put someone at ease or handled a difficult situation with empathy—these stories will resonate well during your interview.
✨Demonstrate Your Administrative Skills
Since the role involves various administrative tasks, be ready to discuss your experience in busy environments. Highlight your proficiency with Office 365 and any patient record systems you’ve used. If you have specific examples of how you’ve managed multiple tasks efficiently, share those to illustrate your organisational skills.
✨Practice Your Communication Skills
Given the importance of a good phone manner and written communication in this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. This will help you feel more confident and ensure you convey your ideas effectively during the actual interview.
