At a Glance
- Tasks: Assist customers with visa applications and provide top-notch service.
- Company: Love Success connects talented individuals with leading businesses across the UK.
- Benefits: Earn £13.50 per hour, work Monday to Friday, and enjoy a collaborative environment.
- Other info: Temporary role for 6 weeks with potential for extension.
- Why this job: Join a diverse team and make a real impact in customer service.
- Qualifications: Must have a valid DBS and experience in customer service.
Temporary Customer Service Representative - Cardiff
£13.50 per hour
6 weeks with possibility of extension
Monday to Friday - 9am - 5pm - 37.5 hour working week
Valid DBS Required
Starting ASAP
Are you personable and have a can-do attitude and willingness to go the extra mile? Can you cope effectively under pressure, be patient, professional and adaptable?
Should you have demonstrable experience in a customer service role engaging directly with the public; have been exposed to a fast paced, collaborative team environment, we would like to hear from you.
We have multiple opportunities for Customer Service Representatives to handle the day-to-day processing of visa applications & renewals. This will include but not limited to greeting customers, supporting completion and checking of applications, obtaining biometric data and other documentation. You will need to follow an established and defined filing and administration process, all guided by a computer-based system.
Engagement with applicants and providing a first class, positive service are key. Similarly, handling customer complaints diplomatically and assertively will be imperative.
A valid DBS is required as part of the screening process. A copy of your certificate will need to be provided.
Please get in touch ASAP for further information.
Temporary Customer Service Representative - DBS required in Cardiff employer: Newmedia
At Love Success, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and employee growth. As a Temporary Customer Service Representative in Cardiff, you will enjoy a competitive hourly rate, a structured working week, and the opportunity to develop your skills in a fast-paced environment while making a meaningful impact through exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Representative - DBS required in Cardiff
✨Tip Number 1
Make sure to highlight your customer service experience in any conversations you have. Be ready to share specific examples of how you've handled difficult situations or complaints, as this will demonstrate your ability to cope under pressure.
✨Tip Number 2
Familiarise yourself with the visa application process and common customer queries related to it. This knowledge will not only help you stand out but also show your genuine interest in the role and the services provided.
✨Tip Number 3
Prepare to discuss your adaptability and teamwork skills. Since the role involves working in a fast-paced environment, be ready to explain how you've successfully collaborated with others in previous roles.
✨Tip Number 4
Since a valid DBS is required, ensure you have your certificate ready to present. This shows that you're organised and serious about the application process, which can leave a positive impression on the hiring team.
We think you need these skills to ace Temporary Customer Service Representative - DBS required in Cardiff
Some tips for your application 🫡
Highlight Relevant Experience:Make sure to emphasise any previous customer service roles you've held, especially those where you engaged directly with the public. Use specific examples to demonstrate your ability to handle complaints and provide excellent service.
Showcase Your Skills:In your application, highlight skills that are crucial for this role, such as adaptability, patience, and professionalism. Mention your ability to work under pressure and in a fast-paced environment, as these traits are essential for success in this position.
Mention Your DBS Certificate:Since a valid DBS is required for this role, be sure to mention your DBS status in your application. If you have a copy of your certificate, indicate that you can provide it upon request.
Tailor Your Cover Letter:Craft a tailored cover letter that reflects your enthusiasm for the role and the company. Address how your values align with the company's commitment to diversity, equity, and inclusion, as this will resonate well with the employer.
How to prepare for a job interview at Newmedia
✨Show Your Personable Side
As a Customer Service Representative, being personable is key. During the interview, make sure to smile and engage with your interviewer. Share examples of how you've built rapport with customers in previous roles.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've handled customer complaints or difficult situations. Highlight your ability to remain calm under pressure and how you resolved issues effectively.
✨Familiarise Yourself with DBS Requirements
Since a valid DBS is required for this role, be ready to discuss your background check. If you have your certificate, mention it during the interview to show you're prepared and compliant with their requirements.
✨Emphasise Team Collaboration
This role involves working in a fast-paced team environment. Be prepared to talk about your experience in collaborative settings and how you contribute positively to team dynamics.
