At a Glance
- Tasks: Help customers plan their dream holidays through phone and digital channels.
- Company: Join a leading travel company with a focus on customer relationships.
- Benefits: Enjoy flexible working, generous leave, and discounts on amazing holidays.
- Other info: Experience our destinations first-hand and enjoy excellent career growth opportunities.
- Why this job: Turn your travel passion into a career while making unforgettable memories for others.
- Qualifications: Sales and service experience in travel is essential; knowledge of tour systems is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As a Holiday Planner within our Customer division, you will be responsible for carefully listening to our customers, building a relationship with them, and then maximising service and sales opportunities. This will primarily be over the phone, but also via digital channels and sometimes face to face. We pride ourselves on really understanding our holidays and our customers, and matching their requirements to the perfect trip - something our customers will always remember. Through all of this, you will have the customer at the heart of your thinking and constantly drive sales through a service-led approach.
Responsibilities
- Using your travel knowledge and sales expertise to help customers plan and book their dream holidays, guiding them confidently from first enquiry through to booking.
- Building genuine relationships with customers by drawing on your experience of matching people to the right holiday.
- Bringing our tours to life through brilliant storytelling, using your destination knowledge to paint a vivid picture of what customers can expect.
- Driving sales through a service-led approach, spotting opportunities to enhance holidays with room upgrades, excursions and extras.
- Responding to customers quickly and efficiently to maximise conversion, applying the same pace and urgency you’d recognise from a busy travel agency.
- Hitting KPIs across handling time, conversion, revenue and service, with a genuine focus on monthly targets.
- Previous sales and service experience within travel is essential, ideally gained within a travel agency environment.
- Previous experience working with tour operating systems or GDS is desirable.
- Flexible to work over a seven-day period, including evenings and weekends (weekend and late shifts are allocated on a fairness basis).
Benefits
- Flexible, hybrid working.
- An exciting benefits package including generous annual leave, discount off our own amazing holidays, salary-sacrifice pension scheme, considerate family leave arrangements and pay, various health and wellbeing related benefits, access to voluntary benefits.
- The opportunity to travel to our destinations and experience our holidays first-hand.
Holiday Planner in London employer: Newmarket Holidays
As a Holiday Planner with us, you'll join a vibrant team that prioritises customer relationships and service excellence in the heart of the travel industry. We offer flexible, hybrid working arrangements, an exciting benefits package including generous annual leave and discounts on our holidays, and unique opportunities to experience our destinations first-hand. Our supportive work culture fosters personal growth and development, making it an ideal place for those passionate about creating unforgettable travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Planner in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Newmarket Holidays who are looking for fresh talent for roles like Holiday Planner.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Newmarket Holidays and give you a leg up for your Holiday Planner application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Holiday Planner openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Holiday Planner in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Holiday Planner role at Newmarket Holidays.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Holiday Planner position at Newmarket Holidays.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Newmarket Holidays.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Newmarket Holidays's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Holiday Planner.
How to prepare for a job interview at Newmarket Holidays
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Newmarket Holidays.
