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For Companies At a Glance
- Tasks: Lead eCommerce strategies and optimize customer experiences in a dynamic travel company.
- Company: Newmarket Holidays creates dream holidays, enriching lives through exceptional travel experiences.
- Benefits: Hybrid work model, collaborative culture, and opportunities for professional growth.
- Why this job: Shape the future of digital travel while working with cutting-edge technology and a passionate team.
- Qualifications: Experience in a similar role, strong digital marketing skills, and a passion for travel.
- Other info: Join a diverse and inclusive workplace committed to equal opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Head of ECommerce
Hybrid opportunity (min 2 days per week in the office in Wallington, Surrey)
At a glance
We are here to enrich lives and well-being through travel. To bring that to life, we know our success is driven by our exceptional people. We create wish-list holidays. The type of holidays that people have always dreamt of doing. We bring those dreams to life and are the trusted friends of our loyal customers.
We believe in being a truly customer and colleague centric business. Our office in Wallington, Surrey is focused, results-driven, and full of like-minded people who are all in the business of creating amazing experiences.
Role profile
The Head of eCommerce role at Newmarket Holidays represents a unique opportunity to lead a strategically critical area within a company poised for significant growth.
Following the launch of our new website in August 2024, we are entering an exciting phase of digital transformation. The eCommerce function is a cornerstone of this growth strategy, providing the Head of eCommerce with the chance to shape and drive this vital area.
This role offers the chance to:
- Influence Strategic Growth: Lead the development and execution of eCommerce strategies that contribute to the company’s ambitious growth plans.
- Leverage Cutting-Edge Technology: Work with advanced analytics platforms and modern measurement tools to optimise performance and maximise the value of customer data.
- Shape the Future of Digital Travel: Deliver personalised, seamless, and memorable customer journeys.
- Collaborate Across Teams: Build strong partnerships with marketing, technology, and sales to align efforts and deliver impactful results.
This role requires an acute understanding of business strategy, digital marketing, website traffic generation, conversion optimisation, email marketing, data analysis, and team leadership to drive sales and optimise the customer journey.
Key responsibilities
- Develop and implement a strong eCommerce strategy, optimising the customer experience, measuring and analysing performance, building a strong team, and managing relationships.
- Work with the Chief Commercial Officer to agree priorities and manage the company website(s) for customer acquisition.
- Develop and execute a comprehensive eCommerce strategy, including acquisition (SEM, SEO, PPC), conversion rate optimisation, and customer retention initiatives.
- Lead, manage, develop, and mentor the eCommerce team.
- Manage and support the Website Manager to develop user experiences on the website(s).
- Constantly strive for content improvement and excellence.
- Develop strong working relationships with all internal teams, specifically Sales, Marketing & Technology.
- Manage eCommerce related budgets and targets.
- Continuously monitor and optimise eCommerce performance metrics.
Who we are looking for
- Experience in a similar Head of role is preferred.
- Experience in a travel or leisure business is advantageous.
- Relevant degree or work-related professional qualification.
- Skilled at building and leading a high-performing eCommerce team.
- Confident and influential character with natural gravitas.
- Proven commercial acumen and extensive knowledge of digital marketing channels.
- Exceptional data literacy and expertise in analysing complex datasets.
- Excellent written and oral communication skills.
- Experience of working within software development life cycles (SDLC).
- Demonstrates passion and enthusiasm in all tasks.
The Newmarket Spirit
The Newmarket Spirit is what binds us together. It is our ‘who?’. The Newmarket Spirit encompasses five distinct pillars: BE RESPONSIBLE | BE TOGETHER | BE COMMERCIAL | BE DETERMINED | BE A LEADER
Join Us!
If you’re passionate about holidays and have relevant experience, we’d love to hear from you! Please send your CV with a brief covering note about your salary expectations and any notice period to our Recruitment Team. (email protected)
Please note only shortlisted candidates will be contacted.
No agencies, please.
As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on any basis.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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Head of eCommerce employer: Newmarket Holidays
Contact Detail:
Newmarket Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of eCommerce
✨Tip Number 1
Familiarize yourself with the latest trends in eCommerce, especially within the travel industry. Understanding how digital transformation is shaping customer experiences will help you articulate your vision during discussions.
✨Tip Number 2
Network with professionals in the travel and eCommerce sectors. Attend industry events or webinars to connect with like-minded individuals who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led eCommerce strategies in the past. Highlight your experience with data analysis and performance optimization to demonstrate your capability.
✨Tip Number 4
Showcase your leadership skills by discussing how you've built and mentored high-performing teams. Emphasize your ability to collaborate across departments, as this role requires strong partnerships with marketing, technology, and sales.
We think you need these skills to ace Head of eCommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce, digital marketing, and team leadership. Use specific examples that demonstrate your ability to drive growth and optimize customer journeys.
Craft a Compelling Cover Note: In your cover note, express your passion for the travel industry and how your skills align with the company's goals. Mention your salary expectations and notice period clearly to avoid any misunderstandings.
Showcase Your Data Skills: Since the role requires exceptional data literacy, include examples of how you've used data analysis to inform eCommerce strategies or improve performance metrics in previous roles.
Demonstrate Cultural Fit: Familiarize yourself with the Newmarket Spirit and incorporate its values into your application. Show how you embody qualities like being responsible, commercial, and a leader in your past experiences.
How to prepare for a job interview at Newmarket Holidays
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or insights that highlight your love for creating memorable customer journeys.
✨Demonstrate Strategic Thinking
Prepare to discuss your previous experience in developing and executing eCommerce strategies. Be ready to provide examples of how you've contributed to growth in past roles, especially in a digital transformation context.
✨Highlight Data Literacy
Since the role requires exceptional data analysis skills, come prepared with examples of how you've used data to drive decisions. Discuss specific tools or platforms you’ve worked with and the impact of your analyses on business outcomes.
✨Emphasize Team Leadership Skills
Be ready to talk about your experience in leading and mentoring teams. Share specific instances where you built high-performing teams and how you fostered collaboration across departments to achieve common goals.
