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- Tasks: Deliver exceptional customer service and create a welcoming front of house experience.
- Company: Join a dynamic FM team dedicated to enhancing employee well-being.
- Benefits: Gain valuable experience in a fast-paced corporate environment with growth opportunities.
- Other info: Supportive team culture with a focus on collaboration and high standards.
- Why this job: Be the face of the company and make a real impact on visitor experiences.
- Qualifications: Experience in a busy Front of House role and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The FM team is a small team of 8 encompassing a wide range of services across the business, including but not limited to, FOH, helpdesk, maintenance, cleaning, archiving, contract management, accreditations, H&S advisory, sustainability, space planning, moves/changes and fit outs. A busy team who are integral to creating environments that not only support, but enhance, the well-being of employees. This is a busy department with emphasis placed on being responsive, maintaining high standards and managing expectations. The team works hard, maintaining a positive attitude, working together with everyone contributing towards a shared goal.
Main Responsibilities
- A proactive role, which requires someone who is totally customer service driven and committed to providing a seamless front of house experience whilst supporting the FM team in service delivery to the business.
- Possesses excellent communication skills both orally and written, with the ability to communicate effectively at all levels and remain calm under pressure.
- Working in alignment with FOH colleagues to provide a warm courteous welcome to all visitors.
- Understand and anticipate client needs, ensuring that expectations are met, and where possible, exceeded.
- Manage all incoming telephone calls/enquiries and redirect them to the appropriate business group.
- Main point of contact for ground floor reception ensuring the booking/visitor management process is adhered to at all times.
- Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised.
- Responsible for liaising with business groups ensuring all meeting requirements are captured including room layout, AV, and hospitality.
- Ensure booking details are communicated to associated service lines including Hospitality, Facilities, and ICT.
- Liaise with hospitality providers to ensure catering and event details are updated and changes are communicated promptly.
- Assist in the setting up and smooth running of business meetings and assist, where required, with events and functions.
- Work with hospitality to collate monthly service reports outlining meeting room usage and associated recharges.
- Uphold security protocol at all times, including but not limited to, logging and retrieving security passes, escalating security breaches, and providing immediate assistance in the event of an emergency.
- Arranging taxis and couriers, coordinating deliveries, and collections.
- Fire Marshall & First Aider responsibilities providing clear direction and support in the event of an emergency.
- Support the remaining facilities team providing administrative support as per business requirement daily.
About you
- Experience in a busy corporate Front of House role.
- Experience in a professional services environment.
- Ability to demonstrate agility in a fast-paced environment.
- Excellent organisational and time management skills to handle the multi-faceted nature of the role.
- Proactive with an ability to solve problems quickly and effectively.
- Excellent communications skills, proactive approach to work and be able to deal with people at all levels, with tact and diplomacy.
- Ability to multitask with impeccable attention to detail.
- Reliable and flexible team player.
Front of House in Slough employer: Newmark UK
Contact Detail:
Newmark UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House in Slough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the FM team and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their busy, positive environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a seamless front of house experience, make sure you can articulate your thoughts clearly and confidently. Consider doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've had to think on your feet or handle unexpected situations. This will demonstrate your agility in a fast-paced environment, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Front of House in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've gone above and beyond to create a seamless experience for clients or visitors, just like we do at StudySmarter!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Front of House role. We love seeing candidates who take the extra step!
Keep It Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly. We appreciate a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Newmark UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House role and its responsibilities. Familiarise yourself with the FM team's services and how they contribute to employee well-being. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a seamless front of house experience, be prepared to share specific examples of how you've excelled in customer service. Think of situations where you anticipated client needs or resolved issues quickly, as these stories will highlight your proactive approach.
✨Demonstrate Your Communication Prowess
Effective communication is key in this role. During the interview, practice clear and concise responses, and don’t hesitate to ask clarifying questions if needed. Show that you can communicate effectively at all levels, just like the job description emphasises.
✨Prepare for a Fast-Paced Environment
The FM team operates in a busy environment, so be ready to discuss how you handle pressure and multitask. Share examples of how you've successfully managed multiple priorities in the past, showcasing your organisational skills and attention to detail.