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- Tasks: Deliver a top-notch front of house experience while supporting the FM team.
- Company: Join a dynamic team dedicated to enhancing employee well-being.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced role with a supportive team and room for career advancement.
- Why this job: Be the welcoming face of the company and make a real difference.
- Qualifications: Experience in a busy corporate environment and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The FM team is a small team of 8 encompassing a wide range of services across the business, including but not limited to, FOH, helpdesk, maintenance, cleaning, archiving, contract management, accreditations, H&S advisory, sustainability, space planning, moves/changes and fit outs. A busy team who are integral to creating environments that not only support, but enhance, the well-being of employees. This is a busy department with emphasis placed on being responsive, maintaining high standards and managing expectations. The team works hard, maintaining a positive attitude, working together with everyone contributing towards a shared goal.
Main Responsibilities
- A proactive role, which requires someone who is totally customer service driven and committed to providing a seamless front of house experience whilst supporting the FM team in service delivery to the business.
- Possesses excellent communication skills both orally and written, with the ability to communicate effectively at all levels and remain calm under pressure.
- Working in alignment with FOH colleagues to provide a warm courteous welcome to all visitors.
- Understand and anticipate client needs, ensuring that expectations are met, and where possible, exceeded.
- Manage all incoming telephone calls/enquiries and redirect them to the appropriate business group.
- Main point of contact for ground floor reception ensuring the booking/visitor management process is adhered to at all times.
- Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised.
- Responsible for liaising with business groups ensuring all meeting requirements are captured including room layout, AV, and hospitality.
- Ensure booking details are communicated to associated service lines including Hospitality, Facilities, and ICT.
- Liaise with hospitality providers to ensure catering and event details are updated and changes are communicated promptly.
- Assist in the setting up and smooth running of business meetings and assist, where required, with events and functions.
- Work with hospitality to collate monthly service reports outlining meeting room usage and associated recharges.
- Uphold security protocol at all times, including but not limited to, logging and retrieving security passes, escalating security breaches, and providing immediate assistance in the event of an emergency.
- Arranging taxis and couriers, coordinating deliveries, and collections.
- Fire Marshall & First Aider responsibilities providing clear direction and support in the event of an emergency.
- Support the remaining facilities team providing administrative support as per business requirement daily.
About you
- Experience in a busy corporate Front of House role.
- Experience in a professional services environment.
- Ability to demonstrate agility in a fast-paced environment.
- Excellent organisational and time management skills to handle the multi-faceted nature of the role.
- Proactive with an ability to solve problems quickly and effectively.
- Excellent communications skills, proactive approach to work and be able to deal with people at all levels, with tact and diplomacy.
- Ability to multitask with impeccable attention to detail.
- Reliable and flexible team player.
Front of House in City of London employer: Newmark UK
Contact Detail:
Newmark UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a seamless front of house experience, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks in a busy environment. This could be anything from coordinating events to handling customer inquiries – it’ll demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've gone above and beyond to create a seamless experience for clients and visitors.
Keep It Professional Yet Friendly: Your written application should reflect the warm and courteous welcome we aim to provide at the Front of House. Use a friendly tone while maintaining professionalism to show you’re the right fit for our team.
Be Detail-Oriented: Pay attention to the details in your application. Whether it’s your CV or cover letter, make sure everything is well-organised and free from errors. This shows us you have the impeccable attention to detail we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Newmark UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House role and its responsibilities. Familiarise yourself with the FM team's functions and how they contribute to employee well-being. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a seamless front of house experience, be prepared to share specific examples of how you've excelled in customer service. Think of situations where you anticipated client needs or resolved issues quickly. This will highlight your proactive approach and ability to remain calm under pressure.
✨Demonstrate Team Spirit
The FM team thrives on collaboration, so it's essential to convey your ability to work well with others. Share experiences where you've contributed to a shared goal or supported colleagues in a busy environment. This will show that you're a reliable and flexible team player, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to multitask. Prepare for scenarios related to managing incoming calls, liaising with hospitality providers, or handling emergencies. Practising your responses will help you feel more confident and articulate during the interview.