At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist with IT projects.
- Company: Join a well-established and growing business with a friendly IT team.
- Benefits: Salary up to £32,000, excellent training, and long-term career progression.
- Other info: Full-time permanent position with a focus on career development.
- Why this job: Develop your IT skills in a supportive environment and make a real impact.
- Qualifications: Commercial IT support experience and a passion for technology.
- Junior IT Support Engineer
- Bishops Stortford £28,000 - £32,000 + Career Development
Looking to take the next step in your IT career?
We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team.
This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment.
- What you'll be doing
- Providing 1st and 2nd line IT support to users
- Troubleshooting hardware, software and network issues
- Supporting Microsoft 365 and Windows environments
- Setting up and configuring laptops, PCs and mobile devices
- Managing user accounts, passwords and permissions
- Logging and updating support tickets
- Assisting with IT projects and system improvements
- Delivering excellent customer service across the business
- We're looking for someone with
- Commercial IT Support experience (1st or 2nd Line)
- Microsoft 365 and Windows support experience
- Active Directory experience would be advantageous
- Excellent communication and customer service skills
- A genuine passion for IT and technology
- Comp TIA A+ (or currently studying towards it) would be highly desirable
- In return
- Salary up to £32,000 DOE
- Excellent training and development
- Friendly, supportive team
- Long-term career progression
- Full-time permanent position
If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you.
Thank you for your application
Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant.
If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail.
If you do not hear from us within 7 working days, unfortunately your application has not been successful on this occasion.
Thank you for your interest in Newman Personnel, and we wish you every success with your job search
It Support Analyst in Bishops Stortford employer: Newman Personnel
Join a dynamic and supportive team in Bishops Stortford, where you can kick-start your career in tech support customer service with a market-leading business. Enjoy full training, a friendly work culture, and clear opportunities for growth, all while benefiting from perks like free parking and an early finish on Fridays. This is the perfect environment for those eager to learn and develop their skills in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Analyst in Bishops Stortford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Newman Personnel values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Newman Personnel might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Newman Personnel!
✨Direct Apply to Newman Personnel
Let's not forget to apply directly through the Newman Personnel website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Analyst in Bishops Stortford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Newman Personnel.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Newman Personnel. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Newman Personnel
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
