At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware and software issues.
- Company: Join a leading organisation with a friendly and supportive IT team.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Must have own transport for reliable commuting to the office.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
IT SUPPORT / HELPDESK ENGINEER
Outskirts of Bishop’s Stortford £30,000–£32,000 + Career Development Permanent | Full-time | Fully office-based
PLEASE CHECK THE LOCATION BEFORE APPLYING
This role is based on the outskirts of Bishop’s Stortford with an 8am start.
You must drive, have your own transport and be able to commute reliably and be within a reasonable distance from their location.
A leading organisation is looking for an enthusiastic IT Support/Helpdesk Engineer to join its friendly and supportive IT team.
This is a great opportunity for someone with commercial helpdesk, ticketing or end-user IT support experience who enjoys troubleshooting problems and helping people.
- WHAT YOU’LL BE DOING
- Providing first-line IT support to end users
- Logging, updating and resolving support tickets
- Troubleshooting PCs, laptops, keyboards and other hardware
- Resolving software, login, password and licensing issues
- Supporting Microsoft 365 and Windows users
- Setting up laptops, PCs and user accounts
- Managing access, permissions and passwords
- Escalating more complex issues when required
- Delivering friendly and patient support to colleagues
- WHAT WE’RE LOOKING FOR
- Commercial IT support, service desk or helpdesk experience
- Experience working with a ticketing system
- Confident troubleshooting of end-user hardware and software
- Microsoft 365 and Windows knowledge
- Strong communication and customer-service skills
- A logical, calm and helpful approach
- Active Directory experience would be advantageous
- Comp TIA A+ or current study towards it would be beneficial
- A driver with their own transport, able to reach the location easily for an 8am start
If you have practical IT support experience and are ready to develop your career, we would love to hear from you.
Thank you for your application.
Due to the volume of applications received, we are only able to contact candidates whose experience closely matches the role.
If you have not heard from us within seven working days, unfortunately your application has not been successful on this occasion.
Thank you for your interest in Newman Personnel, and we wish you every success with your job search
It Helpdesk Analyst in Bishops Stortford employer: Newman Personnel
Join a dynamic and supportive team in Bishops Stortford, where you can kick-start your career in tech support customer service with a market-leading business. Enjoy full training, a friendly work culture, and clear opportunities for growth, all while benefiting from perks like free parking and an early finish on Fridays. This is the perfect environment for those eager to learn and develop their skills in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land It Helpdesk Analyst in Bishops Stortford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Newman Personnel values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Newman Personnel might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Newman Personnel!
✨Direct Apply to Newman Personnel
Let's not forget to apply directly through the Newman Personnel website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Helpdesk Analyst in Bishops Stortford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Newman Personnel.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Newman Personnel. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Newman Personnel
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
