At a Glance
- Tasks: Support customers with tech queries and troubleshoot issues in a lively environment.
- Company: Join a friendly, fast-paced business with a supportive team culture.
- Benefits: Training provided, long-term career progression, and a fun work atmosphere.
- Other info: Enjoy a dynamic role with a young team and plenty of banter.
- Why this job: Combine your love for tech and helping others while building a rewarding career.
- Qualifications: Strong communication skills and a genuine interest in technology.
The predicted salary is between 25000 - 30000 £ per year.
Customer Services in Technical Support
Are you tech savvy, hands-on and the kind of person who enjoys figuring things out and helping people at the same time? We’re working with a friendly, fast-paced and growing business looking to add a new Technical Support Advisor to their existing technical team. This is a brilliant opportunity for someone who enjoys technology, customer interaction and problem-solving and is looking to build a long-term career within a supportive and lively environment. You’ll be joining a young, down-to-earth team with lots of banter, training and support, where everyone mucks in together and genuinely enjoys what they do. The business offers real long-term progression opportunities for the right person.
Working closely with the Technical Supervisor and wider team, you’ll be supporting both business and end users with a variety of customer support queries via email and livechat.
The Role:
- Answering incoming calls and helping customers, both b2b and b2c with product technical queries
- Troubleshooting products and helping resolve issues
- Organising returns and repairs where required
- Processing warranty claims
- Responding to customer emails via the case management system
- Organising collections for faulty products/batteries
- Processing orders and taking payments
- Providing a calm, friendly and professional customer experience at all times
What We’re Looking For:
- Strong customer service and communication skills
- Good level of computer and technical confidence
- Someone naturally patient, helpful and solutions focused
- A genuine interest in technology/products
- Good attention to detail and accuracy
- A team player with a positive attitude
- Someone who enjoys a busy environment and can use their own initiative
- Ideally someone technically minded who enjoys problem solving
We thank all candidates who take the time to apply — every application is genuinely appreciated and reviewed with care. If your experience closely matches what our client is looking for, we’ll be in touch. If you don’t hear from us, please assume that on this occasion you haven’t been selected, but we truly wish you every success in finding the right next role.
Tech Customer Services - Training provided employer: Newman Personnel, Recruitment Specialists
Join a vibrant and supportive team where your passion for technology and customer service can flourish. Our company prioritises employee growth, offering comprehensive training and real progression opportunities in a lively environment filled with camaraderie and teamwork. Located in a fast-paced setting, we value each team member's contributions and ensure that everyone enjoys their work while helping customers solve their technical queries.
Contact Details:
Newman Personnel, Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tech Customer Services - Training provided
✨Tip Number 1
Get to know the company before your interview! Research their products and services, and understand their customer base. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves troubleshooting, think of common tech issues and how you would resolve them. You could even role-play with a friend to simulate customer interactions.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thoughts. Remember, it’s all about providing a calm and friendly experience, just like you would with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Tech Customer Services - Training provided
Some tips for your application 🫡
Show Your Tech Savvy Side:Make sure to highlight your technical skills and any relevant experience in your application. We want to see how you’ve tackled tech challenges before, so don’t hold back on those examples!
Customer Service is Key:Since this role is all about helping customers, share your best customer service stories. We love to see how you’ve gone above and beyond to solve problems and keep customers happy.
Be Yourself:We’re a friendly bunch, so let your personality shine through in your application. A bit of banter or a personal touch can go a long way in showing us you’d fit right in with our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Newman Personnel, Recruitment Specialists
✨Know Your Tech
Brush up on the latest tech trends and products related to the role. Being able to discuss specific technologies or troubleshooting methods will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your communication skills and how you maintained a calm and friendly demeanour, even in challenging situations.
✨Practice Problem-Solving Scenarios
Think of common technical issues that customers might face and how you would approach solving them. This will demonstrate your problem-solving mindset and readiness to tackle real-life challenges in the role.
✨Be Yourself and Have Fun
The company values a friendly and lively environment, so don’t be afraid to let your personality shine through. Engage with the interviewers, share a laugh, and show that you’re not just a fit for the role, but also for the team culture.
