At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware and software issues.
- Company: Leading organisation with a friendly and supportive IT team.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Office-based role with opportunities for professional growth.
- Why this job: Join a dynamic team and help people solve their tech problems every day.
- Qualifications: Experience in IT support and familiarity with ticketing systems.
The predicted salary is between 31500 - 38500 £ per year.
A leading organisation is looking for an enthusiastic IT Support/Helpdesk Engineer to join its friendly and supportive IT team. This is a great opportunity for someone with commercial helpdesk, ticketing or end-user IT support experience who enjoys troubleshooting problems and helping people.
WHAT YOU’LL BE DOING
- Providing first-line IT support to end users
- Logging, updating and resolving support tickets
- Troubleshooting PCs, laptops, keyboards and other hardware
- Resolving software, login, password and licensing issues
- Supporting Microsoft 365 and Windows users
- Setting up laptops, PCs and user accounts
- Managing access, permissions and passwords
- Escalating more complex issues when required
- Delivering friendly and patient support to colleagues
WHAT WE’RE LOOKING FOR
- Commercial IT support, service desk or helpdesk experience
- Experience working with a ticketing system
- Confident troubleshooting skills
IT Help Desk Support employer: Newman Personnel, Recruitment Specialists
Join a dynamic and supportive team in Harlow, where your skills as an Account Manager will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development within the specialist technical sector. With competitive salaries and a commitment to recognising hard work, we provide a rewarding environment for those looking to make a meaningful impact.
Contact Details:
Newman Personnel, Recruitment Specialists Recruitment Team
