At a Glance
- Tasks: Support customers with tech queries and troubleshoot issues via email and live chat.
- Company: Friendly, growing company with a relaxed and supportive culture.
- Benefits: Training, progression opportunities, and a vibrant team spirit.
- Other info: Dynamic environment where every day brings new challenges and learning.
- Why this job: Join a young team, learn about tech, and make a real difference.
- Qualifications: No prior experience needed; just a positive attitude and love for tech.
The predicted salary is between 22000 - 28000 £ per year.
Love tech, gaming, gadgets or figuring out how things work? We're recruiting for a friendly and growing company looking to add a new Junior Tech Support Advisor to their existing team. This is a brilliant opportunity for someone with a naturally helpful personality who enjoys technology and wants to build a long-term career within a relaxed, supportive and down-to-earth environment. You do NOT need previous technical support experience - personality, attitude and willingness to learn are far more important here. The team is young, lively and genuinely supportive, with lots of training, progression and proper team spirit. It's the sort of environment where everyone mucks in together and no two days are the same.
The Role
- Supporting customers with product and technical queries
- Responding via email and live chat
- Troubleshooting and problem solving
- Learning products and systems through hands‑on training
- Working closely with the wider technical support team
Suitable Backgrounds
- Retail technology
- Mobile phone stores
- Gaming
- Electronics
- Customer service
- IT college courses
- Hands‑on technical hobbies
What We're Looking For
- Friendly and confident communication skills
- Genuine interest in technology or gadgets
- Positive attitude and willingness to learn
- Good customer service manner
- Team player mentality
This is a fantastic opportunity to join a growing business that genuinely invests in its people.
Customer Services/Tech support. Job in Bishop's Stortford Education & Training Jobs employer: Newman Personnel, Recruitment Specialists
Join a vibrant and supportive team in Bishop's Stortford, where your passion for technology and customer service can flourish. Our company prioritises employee growth with extensive training and a collaborative work culture that values every team member's contribution. With a focus on personal development and a relaxed atmosphere, this is an ideal place for those looking to build a rewarding career in tech support.
Contact Details:
Newman Personnel, Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services/Tech support. Job in Bishop's Stortford Education & Training Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their products and services. This shows you’re genuinely interested and helps you connect with the team during your chat.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common tech support scenarios with a friend. It’ll boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your personality! When you apply through our website, let your friendly and helpful nature shine through. Share examples of how you've helped others in the past, whether it’s fixing a gadget or assisting a friend with tech issues.
✨Tip Number 4
Be ready to learn! Emphasise your willingness to pick up new skills during the interview. The team values a positive attitude and eagerness to grow, so let them know you’re excited about the training opportunities they offer.
We think you need these skills to ace Customer Services/Tech support. Job in Bishop's Stortford Education & Training Jobs
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your passion for tech and how it connects with your everyday life. Remember, we value attitude and willingness to learn over experience.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight any relevant experiences, even if they’re not directly related to tech support. Whether it’s retail or a hobby, show us how your background makes you a great fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your enthusiasm for the role comes across without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team at StudySmarter!
How to prepare for a job interview at Newman Personnel, Recruitment Specialists
✨Show Your Passion for Tech
Make sure to express your genuine interest in technology, gaming, and gadgets during the interview. Share any personal experiences or hobbies that showcase your enthusiasm, as this will resonate well with the team looking for someone who fits their friendly and tech-savvy culture.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in the past, even if they aren't directly related to tech support. Think of examples from retail or customer service where you resolved issues or helped others, as this will highlight your helpful personality and willingness to learn.
✨Practice Friendly Communication
Since the role requires excellent communication skills, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on maintaining a positive attitude and showing your friendly nature throughout the conversation.
✨Emphasise Team Spirit
This company values teamwork, so be ready to talk about your experiences working in a team environment. Share examples of how you've collaborated with others, contributed to group success, or supported colleagues, as this will demonstrate that you're a great fit for their supportive culture.
