Marketing Team Customer Service - Ecommerce
£27,000 | Loughton | Hybrid | Full-time
Love dealing with clients? Know how to turn a customer query into a great experience? We're looking for a proactive, friendly Customer Service candidate to join a growing e-commerce team.
What you'll be doing:
- Helping customers via email, live chat and social media, including Instagram and TikTok.
- Resolving order, delivery, return, exchange and refund queries.
- Working with warehouse teams and couriers to keep orders on track.
- Handling complaints and spotting ways to improve the customer experience.
What you'll bring:
- Previous customer service experience, ideally in e-commerce or online retail.
- Hands-on experience with Shopify, Zendesk or Gorgias, PayPal and Scurri.
- Great communication skills, attention to detail and a calm head when things get busy.
- Confidence using Excel and Word.
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