At a Glance
- Tasks: Ensure top-notch customer service while managing the order process across the UK and Europe.
- Company: Join Newly Weds® Foods, a global leader in food ingredient innovation since 1932.
- Benefits: Enjoy a competitive salary, pension contributions, health cash plan, and generous sick pay.
- Other info: Flexible working hours with excellent career development opportunities.
- Why this job: Be part of a family-owned business making a real impact in the food industry.
- Qualifications: Experience in customer service or supply chain, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Newly Weds® Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems. Today, Newly Weds® Foods is a world leader in food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers’ needs in more than 68 countries. Despite our size and scope, we continue to be an independent, family‑owned business answerable only to the demands of our customers, investing in infrastructure, human resources and capacity to keep pace with their needs and expectations.
The Role
We are looking for an experienced and proactive Senior Customer Service Administrator to join our team. This key role ensures high customer service standards while supporting the efficient supply of goods across the UK and Europe. You will oversee the end‑to‑end order process, maintain accurate records, and play a vital role in managing customer relationships. In addition, you will provide support and cover for the Customer Service Manager, helping to guide the team and ensure smooth day‑to‑day operations.
Key Responsibilities
- Process customer sales orders accurately, including receipt, validation, entry, and confirmation
- Support a “right first time” culture, minimising customer complaints and driving service excellence
- Provide cover for the Customer Service Manager, including:
- Monitoring completion of daily team tasks
- Supporting and advising Customer Service team members
- Liaising with Supply Chain to resolve operational issues
- Attending meetings and representing Customer Service as required
- Managing planning/forecast customers (e.g. Birds Eye, Young’s)
- Acting as part of the escalation process for sales orders
- Maintain and accurately update records across relevant IT systems, identifying and resolving discrepancies
- Analyse and interpret data to support reporting and decision‑making
- Produce timely and accurate management information (e.g. OTIF, complaints, corrective actions)
- Act as a key interface between production, sales, R&D, and customers
- Communicate clearly and professionally with internal teams and external customers
- Proactively manage customer expectations, identifying potential delays and escalating where necessary
- Handle customer queries and complaints in line with company policies
- Maintain high standards of administration across all communication channels
- Support team collaboration and provide cover across the supply chain function when required
- Assist with training and development of team members
Person Specification
Essential Skills & Experience
- Proven experience in a customer service or supply chain administration role
- Strong organisational skills with excellent attention to detail
- Experience processing orders and managing customer accounts
- Excellent communication skills, both written and verbal
- Ability to analyse data and produce reports
- Strong IT skills and experience using business systems
- Ability to work under pressure and manage multiple priorities
Desirable Skills & Experience
- Experience in a manufacturing, FMCG, or supply chain environment
- Previous experience in a senior or supervisory customer service role
- Knowledge of forecasting and planning customers
- Understanding of OTIF, KPIs, and performance reporting
Personal Attributes
- Proactive and solution‑focused mindset
- Strong team player with leadership capability
- Flexible and adaptable approach to work
- High level of professionalism and accountability
- Customer‑focused with a commitment to service excellence
Other Information
- Employer pension scheme contributions of 3.5% of basic salary
- Company Sick Pay scheme (upon successful completion of your six months’ probationary period)
- Eligibility for the Newly Weds Foods Health care cash plan (Medicash)
- Attendance Allowance (1 day base pay per month subject to eligibility)
- Working Hours: 08:30 until 17:00, 1 hour lunch
- Closing date: 22nd June 2026.
Senior Customer Service Administrator- FTC 18 months in Ossett employer: Newly Weds Foods
At Newly Weds® Foods, we pride ourselves on being a leading, privately owned global food ingredients business that values its employees as much as its customers. Our supportive work culture fosters collaboration and professional growth, offering opportunities for training and development while maintaining a commitment to service excellence. With competitive benefits such as a pension scheme, healthcare cash plan, and a focus on employee well-being, we ensure that our team members thrive in a dynamic environment dedicated to innovation and quality.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Administrator- FTC 18 months in Ossett
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newly Weds Foods. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newly Weds Foods before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Administrator- FTC 18 months in Ossett
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newly Weds Foods:Your cover letter is your chance to shine! Tell us why you want to work at Newly Weds Foods specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newly Weds Foods!
How to prepare for a job interview at Newly Weds Foods
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
