At a Glance
- Tasks: Support customers and sales teams, ensuring smooth operations and timely deliveries.
- Company: Join a leading global food ingredients business with a family-owned culture.
- Benefits: Fixed-term contract, Monday to Friday hours, and a supportive work environment.
- Other info: Dynamic role with opportunities to grow in a successful company.
- Why this job: Be part of an innovative team making a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
About us:
Newly Weds® Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems. Today, Newly Weds® Foods is a world leader in food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers’ needs in more than 68 countries. But despite our size and scope, we’ve continued to be an independent, family-owned business answerable only to the demands of our customers. That’s why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers’ needs and expectations.
We are seeking to recruit an experienced Customer Service Advisor within our Supply Chain Department. This is a busy and exciting role, based at the UK and European Head Office in Ossett. Reporting into the Customer Service Manager, the successful applicant will be responsible for meeting the needs of our UK and European customers.
If you are looking to work for a well-established, globally successful, innovative and forward-thinking business who is looking for dynamic and self-motivated individuals, this could be the role for you.
Responsibilities:
- Maintaining regular contact with sales teams and customers.
- Proactively responding to customer need and Plant production capability, around lead times, delivery requirements and floor stock holdings.
- Ensuring that work is prioritised in accordance with customer demand, and any changes to scheduling are discussed with the Customer if necessary.
- Arranging stock transfers.
- Actively working towards a nil level of complaints and work to a “right first time” policy.
- Providing accurate and timely information to our delivery and warehousing teams and if relevant, customs authorities in line with legal requirements and standards.
Skills required:
- Previous customer service experience is essential.
- The successful applicant must be able to prioritise their workload, work to deadlines and work effectively when under pressure.
- Demonstrate interpersonal skills and have the ability to communicate effectively at all levels.
- Good IT skills.
Additional Information:
Working hours are Monday to Friday, 08.30-17.00 with an hour break. Note, this is also a 12 month fixed-term contract.
Customer Service Advisor in Ossett employer: Newly Weds Foods
At Newly Weds® Foods, we pride ourselves on being a family-owned business that values its employees and fosters a supportive work culture. As a Night Reach FLT Driver, you will benefit from a fixed night shift pattern, competitive pay, and ample opportunities for training and development, all while contributing to a team that prioritises safety and efficiency in our innovative food ingredient operations. Join us in a role where your contributions are recognised and rewarded, and where you can grow within a global leader in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Ossett
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newly Weds Foods. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newly Weds Foods before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Ossett
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newly Weds Foods:Your cover letter is your chance to shine! Tell us why you want to work at Newly Weds Foods specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newly Weds Foods!
How to prepare for a job interview at Newly Weds Foods
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
