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- Tasks: Support customers and sales teams, ensuring smooth operations and timely deliveries.
- Company: Join a leading global food ingredients business with a family-owned culture.
- Benefits: Fixed-term contract, Monday to Friday hours, and a supportive work environment.
- Why this job: Be part of an innovative team making a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Dynamic role with opportunities to grow in a successful company.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About us:
Newly Weds® Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems. Today, Newly Weds® Foods is a world leader in food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers’ needs in more than 68 countries. But despite our size and scope, we’ve continued to be an independent, family-owned business answerable only to the demands of our customers. That’s why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers’ needs and expectations.
We are seeking to recruit an experienced Customer Service Advisor within our Supply Chain Department. This is a busy and exciting role, based at the UK and European Head Office in Ossett. Reporting into the Customer Service Manager, the successful applicant will be responsible for meeting the needs of our UK and European customers.
If you are looking to work for a well-established, globally successful, innovative and forward-thinking business who is looking for dynamic and self-motivated individuals, this could be the role for you.
Responsibilities:
- Maintaining regular contact with sales teams and customers.
- Proactively responding to customer need and Plant production capability, around lead times, delivery requirements and floor stock holdings.
- Ensuring that work is prioritised in accordance with customer demand, and any changes to scheduling are discussed with the Customer if necessary.
- Arranging stock transfers.
- Actively working towards a nil level of complaints and work to a “right first time” policy.
- Providing accurate and timely information to our delivery and warehousing teams and if relevant, customs authorities in line with legal requirements and standards.
Skills required:
- Previous customer service experience is essential.
- The successful applicant must be able to prioritise their workload, work to deadlines and work effectively when under pressure.
- Demonstrate interpersonal skills and have the ability to communicate effectively at all levels.
- Good IT skills.
Additional Information:
Working hours are Monday to Friday, 08.30-17.00 with an hour break. Note, this is also a 12 month fixed-term contract.
Customer Service Advisor in Ossett employer: Newly Weds Foods
Contact Detail:
Newly Weds Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Ossett
✨Tip Number 1
Network like a pro! Reach out to current employees at Newly Weds® Foods on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or prioritise tasks under pressure. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show your enthusiasm for the company! Research Newly Weds® Foods and be ready to discuss why you want to work there. Highlight your passion for customer service and how you can contribute to their 'right first time' policy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in Ossett
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Newly Weds® Foods and how your skills align with our needs. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or examples of past experiences, let us know you can connect with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Newly Weds Foods
✨Know the Company Inside Out
Before your interview, take some time to research Newly Weds® Foods. Understand their history, values, and what makes them a leader in food ingredient technology. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you successfully resolved issues or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Ability to Prioritise
The job requires effective prioritisation under pressure. Prepare to discuss how you've managed competing demands in previous roles. You might want to mention tools or techniques you use to stay organised and ensure that customer needs are met promptly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. It’s a great way to demonstrate your enthusiasm and engagement.
