At a Glance
- Tasks: Join our Homes and Lettings Team to help residents find their perfect homes.
- Company: Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Other info: Work in a vibrant, purpose-built office near Tottenham Hale transport links.
- Why this job: Make a real difference in people's lives by resolving their housing issues.
- Qualifications: Experience in customer service and knowledge of property letting required.
The predicted salary is between 44547 - 44547 £ per year.
Salary: £44,547 per annum plus opportunity to earn up to 5% performance related bonus
Contract: Full-time, permanent
Location: Hale Village, London, N17, across Newlon stock and hybrid working
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced individual with first class customer service skills to join our Homes and Lettings Team and establish positive relationships between Newlon and all our residents, new and existing.
Working closely with Local Authorities, Nominated Agencies and other stakeholders, you will be part of a team responsible for ensuring the successful letting of Newlon's empty properties, the beginning and ending of tenancies and establishing new customers in their homes. You will effectively be the face of Newlon for new residents.
With proven experience in a customer service delivery role and working in a housing setting, you will have excellent communication skills, demonstrable empathy with the needs of residents and a genuine commitment to resolving their housing issues. You will also have a genuine working knowledge of letting properties within target and maximising the best use of Newlon properties.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes walk from the major transport interchange at Tottenham Hale.
Interviews will be held in person at our offices in Hale Village week commencing Monday 22 June 2026. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Senior Homes and Lettings Officer employer: NEWLON HOUSING TRUST
Newlon Housing Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant Hale Village, our purpose-built offices provide a dynamic environment where you can thrive while making a meaningful impact on the community through affordable housing initiatives. With competitive benefits including 27 days of holiday, a non-contributory pension, and a flexi scheme, we are dedicated to fostering a rewarding career for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Homes and Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Newlon Housing Trust and understand their values and mission. Tailor your answers to show how your experience aligns with their goals, especially in customer service and housing.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions related to customer service and housing issues, so you can showcase your skills confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Newlon team. Don’t miss out!
We think you need these skills to ace Senior Homes and Lettings Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Homes and Lettings Officer role. Highlight your customer service experience and any relevant housing knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Newlon and how you can contribute to our team. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents and stakeholders, make sure your written application reflects your excellent communication skills. We love clear and concise writing that gets straight to the point!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Newlon!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Before the interview, make sure you understand Newlon Housing Trust's mission and values. Familiarise yourself with their approach to customer service and housing issues. This will help you demonstrate your genuine commitment to their goals during the conversation.
✨Showcase Your Empathy
As a Senior Homes and Lettings Officer, empathy is key. Prepare examples from your past experiences where you've successfully resolved residents' issues or built strong relationships. This will highlight your ability to connect with people and address their needs effectively.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as confident and approachable.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, challenges they face, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
