At a Glance
- Tasks: Ensure speedy resolutions for repair-related complaints and enhance customer satisfaction.
- Company: Join Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Starting salary of £33,000, increasing to £42,275, plus 27 days holiday and a non-contributory pension.
- Other info: Work in a vibrant environment with excellent career growth opportunities.
- Why this job: Make a real difference by helping residents resolve their issues effectively.
- Qualifications: Experience in service delivery and strong problem-solving skills required.
The predicted salary is between 33000 - 33000 £ per year.
Full-time, fixed-term contract until March 2027. Starting salary is £33,000 per annum, increasing in increments to £42,275 per annum once agreed performance targets have been met. Plus opportunity to earn up to 5% performance related pay.
Location: Hale Village, London, N17.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. At Newlon we want to deliver great services. Sometimes things go wrong and we want to provide a quick, reliable and transparent complaint resolution service.
Your role will be to ensure speedy and effective resolutions are delivered in repair related complaints, reducing the need for complaints to escalate and ensuring promises made with regard to the complaint are delivered. This is a customer focused role and you will be the point of contact for residents who have raised a complaint, so communicating clearly, empathetically and in a timely way will be a key to your success.
With a background in service delivery and proven experience and success in problem solving, you will be customer focused and committed to resolving issues effectively and to a very high standard of customer satisfaction. Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and effective service to our customers.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the button below.
Closing date: Sunday 19 July 2026. Online assessments will be held between Tuesday 21 and Thursday 23 July 2026. Interviews will be held in person at our offices in Hale Village on Wednesday 29 July 2026.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
Resolution Delivery Coordinator in London employer: NEWLON HOUSING TRUST
NEWLON HOUSING TRUST is an exceptional employer that prioritises the well-being and development of its employees. Located in the vibrant Hale Village, London, the organisation fosters a supportive work culture with a strong emphasis on community engagement and personal growth. With competitive salaries, a generous holiday allowance, and opportunities for performance-based progression, NEWLON offers a rewarding environment for those passionate about enhancing resident experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Delivery Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NEWLON HOUSING TRUST. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NEWLON HOUSING TRUST before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resolution Delivery Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NEWLON HOUSING TRUST:Your cover letter is your chance to shine! Tell us why you want to work at NEWLON HOUSING TRUST specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NEWLON HOUSING TRUST!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
