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- Tasks: Lead a resident-focused complaints service and ensure timely resolutions.
- Company: Join Newlon Housing Trust, dedicated to improving resident experiences.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Other info: Be part of a team committed to service improvement and resident satisfaction.
- Why this job: Make a real difference in residents' lives through effective complaint management.
- Qualifications: Management experience in complaints handling and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Newlon Housing Trust is seeking an experienced Complaints Standards and Quality Manager to join our Service Resolution Team. The role involves leading a high-quality, resident-centred complaints service, ensuring effective and timely resolution of complaints.
The ideal candidate will have management-level experience in complaints handling, excellent communication skills, and a commitment to service improvement.
You can expect a competitive benefits package including 27 days holiday, a non-contributory pension, and a flexi scheme.
Resident-Centric Complaints & Quality Leader in London employer: NEWLON HOUSING TRUST
Contact Detail:
NEWLON HOUSING TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident-Centric Complaints & Quality Leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints handling or quality management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and service improvement. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for resident-centred service! During interviews, share specific examples of how you've improved complaint processes or enhanced customer satisfaction in previous roles. This will demonstrate your commitment to the values of Newlon Housing Trust.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Resident-Centric Complaints & Quality Leader in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaints handling and service improvement. We want to see how your skills align with the role of a Complaints Standards and Quality Manager.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We appreciate candidates who can convey their thoughts effectively, so don’t hold back on demonstrating your communication prowess!
Highlight Management Experience: Don’t forget to emphasise your management-level experience in your application. We’re looking for someone who can lead a team effectively, so share examples of how you’ve successfully managed complaints and improved services in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know the Company Inside Out
Before your interview, take some time to research Newlon Housing Trust. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect scenario-based questions related to complaints handling and service improvement. Think of specific examples from your past experience where you successfully resolved complaints or improved service quality, and be ready to discuss them in detail.
✨Showcase Your Communication Skills
As a Complaints Standards and Quality Manager, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a brief pitch about how you would approach a typical complaint situation, highlighting your resident-centric focus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the Service Resolution Team faces or how success is measured in this role. This shows that you’re proactive and genuinely interested in contributing to their goals.