At a Glance
- Tasks: Resolve complaints and deliver exceptional service to our residents.
- Company: Join Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Other info: Work in a vibrant office near Tottenham Hale with great career growth opportunities.
- Why this job: Make a real difference by helping residents and improving their living experience.
- Qualifications: Experience in service delivery and strong problem-solving skills required.
The predicted salary is between 40757 - 40757 £ per year.
Job Description
- Service Resolution Manager
- \Full-time, fixed term contract until March 2027
- \Salary: £40,757 per annum plus opportunity to earn up to 5% performance related bonus
\Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
\At Newlon we want to deliver great services.
Sometimes things go wrong, and we want to provide a quick, reliable and transparent complaint resolution service.
We are looking for an experienced Service Resolution Manager or Complaint Handler who is tenacious and likes to find resolutions for our residents to help us meet our goals.
\With a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction.
\Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and empathic service to our customers.
In return, you can expect 27 days holiday (prorated), a non-contributory pension, excellent benefits, and a flexi scheme.
You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
\For further information and details of how to apply, please visit our website via the button below.
\Sunday 19 July 2026.
\Online assessments will be held between Tuesday 21 and Thursday 23 July 2026.
\Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
\No agencies please.
(Remote) People Service Manager in London employer: NEWLON HOUSING TRUST
NEWLON HOUSING TRUST is an exceptional employer that prioritises the well-being and development of its employees. Located in the vibrant Hale Village, London, the organisation fosters a supportive work culture with a strong emphasis on community engagement and personal growth. With competitive salaries, a generous holiday allowance, and opportunities for performance-based progression, NEWLON offers a rewarding environment for those passionate about enhancing resident experiences.
StudySmarter Expert Advice🤫
We think this is how you could land (Remote) People Service Manager in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at NEWLON HOUSING TRUST!
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We think you need these skills to ace (Remote) People Service Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at NEWLON HOUSING TRUST. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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How to prepare for a job interview at NEWLON HOUSING TRUST
✨Brush Up on HR Best Practices
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A full-time HR role at NEWLON HOUSING TRUST will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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