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- Tasks: Manage and collect debts while providing excellent customer service to residents.
- Company: Join Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working hours.
- Other info: Work in a vibrant office just minutes from Tottenham Hale transport links.
- Why this job: Make a real difference in the community while developing your administrative skills.
- Qualifications: Experience in administration and customer service, with strong communication skills.
The predicted salary is between 24509 - 24509 £ per year.
Salary: £24,509 per annum plus opportunity to earn up to 5% performance related pay.
Part-time, 28 hours per week across five days (working arrangement to be agreed). Office based.
Contract: part-time, permanent.
Location: Hale Village, London, N17.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced administrator to join us in this customer delivery role within our Income team.
With responsibility for monitoring, managing and collecting lower level, early stage, former tenant and sundry debts, you will ensure effective liaison with residents and partners such as debt collection agencies and internal departments and that all administration records and systems are accurately maintained. You will also undertake other general administrative duties including taking minutes, arranging meetings and managing post streams.
You will have proven experience successfully delivering administrator duties in a customer service delivery environment and have some knowledge of the principles of debt recovery. First class communication skills are essential, along with the ability to empathise with the needs of residents and a genuine commitment to resolving issues. You will also have excellent organisational skills and be able to manage a varied workload with multiple and competing deadlines.
In return, you can expect 27 days holiday (pro-rated), a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the apply button.
Closing date: 23:59 on Thursday 21 May 2026. Interviews will be held at the Newlon Head Office on Monday 1 June 2026.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Live in Coordinator in London employer: NEWLON HOUSING TRUST
Contact Detail:
NEWLON HOUSING TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live in Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching Newlon Housing Trust. Understand their values and mission, so you can show how you fit right in with their team and culture.
✨Tip Number 3
Practice your communication skills! Since this role requires first-class communication, consider doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Newlon team.
We think you need these skills to ace Live in Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in administration and customer service. We want to see how your skills align with the role of Live in Coordinator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since first-class communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing applicants who can empathise with residents and resolve issues smoothly.
Be Organised: With a varied workload and multiple deadlines, it’s important to show us your organisational skills. Use your application to explain how you manage tasks and prioritise effectively, as this will be crucial in the Live in Coordinator position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there.
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Before the interview, make sure you understand the role of a Live in Coordinator and the responsibilities that come with it. Familiarise yourself with Newlon Housing Trust's mission and values, especially their approach to customer service and debt recovery.
✨Showcase Your Communication Skills
Since first-class communication is key for this role, prepare examples of how you've effectively communicated with residents or partners in previous roles. Think about times when you resolved issues or managed conflicts, as these will demonstrate your ability to empathise and connect.
✨Organisational Skills Matter
Be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially when dealing with multiple deadlines. This will show that you can handle the varied responsibilities of the position.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced by the Income team, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.