At a Glance
- Tasks: Lead teams to deliver top-notch housing services and meet resident needs.
- Company: Join Newlon Housing Trust, a key player in affordable housing in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Other info: Work in a vibrant office near Tottenham Hale with great career growth potential.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Proven experience in management, debt recovery, and customer service.
The predicted salary is between 81568 - 81568 € per year.
Salary: £81,568 per annum plus opportunity to earn up to 5% performance related bonus
Contract: Full time, fixed-term contract until March 2027
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
With responsibility for the overall running of the Income Team, Service Charge Team, Investigation Team and Financial Inclusion Team, you will ensure that each service is delivered to the highest possible standard and that resident expectations and needs are met. Our aim is to be a partner of choice because we build quality homes and environments, deliver exceptional services and can be trusted by all stakeholders, and you will play a role in helping to achieve this.
With substantial experience in a senior management service delivery role and proven leadership skills, you will have experience in debt recovery and services charges, overseeing budgets, making financial decisions, working with performance data to drive improvements and the ability to manage hybrid teams. First class customer service and communication skills are essential as you will be delivering a service to meet the diverse needs of our residents, along with a broad knowledge of welfare benefits and regulatory and ombudsman requirements.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
Interim Assistant Director - Asset Management and in London employer: NEWLON HOUSING TRUST
Newlon Housing Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits including 27 days of holiday, a non-contributory pension, and a flexi scheme, employees enjoy a balanced work-life environment while contributing to meaningful projects in affordable housing. Located in the vibrant Hale Village, just minutes from Tottenham Hale transport links, our purpose-built offices foster collaboration and innovation, making it an ideal place for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Assistant Director - Asset Management and in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Newlon Housing Trust. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for senior management roles. Think about how your experience aligns with their needs, especially around service delivery and financial decision-making.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed teams and improved services. This is your chance to shine and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Newlon Housing Trust team.
We think you need these skills to ace Interim Assistant Director - Asset Management and in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in senior management and service delivery. We want to see how your skills align with our mission at Newlon Housing Trust!
Showcase Your Leadership Skills:Don’t forget to emphasise your proven leadership abilities! Share examples of how you've successfully managed teams and improved service delivery, as this is key for the role.
Highlight Customer Service Experience:Since first-class customer service is essential, include specific instances where you’ve gone above and beyond to meet resident needs. We love to see how you connect with people!
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Make sure you’re well-versed in the specifics of asset management and housing services. Brush up on your knowledge of debt recovery, service charges, and financial inclusion strategies. This will not only show your expertise but also demonstrate your commitment to delivering exceptional services.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing hybrid teams. Think about times when you’ve driven performance improvements or made tough financial decisions. Being able to articulate these experiences will set you apart as a strong candidate.
✨Customer Service is Key
Since this role involves meeting diverse resident needs, be ready to discuss your approach to customer service. Share specific instances where you’ve gone above and beyond to ensure satisfaction, and how you’ve handled challenging situations with residents.
✨Understand the Bigger Picture
Familiarise yourself with Newlon Housing Trust’s mission and values. Be prepared to discuss how your goals align with theirs and how you can contribute to their aim of being a partner of choice in the housing sector. This shows you’re not just looking for a job, but are genuinely interested in making a difference.
