At a Glance
- Tasks: Join our team to help residents find their perfect homes and manage tenancies.
- Company: Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working hours.
- Other info: Work in a vibrant office near Tottenham Hale with great career growth opportunities.
- Why this job: Make a real difference in people's lives by providing excellent customer service.
- Qualifications: Experience in customer service and knowledge of property letting is essential.
The predicted salary is between 44547 - 44547 £ per year.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced individual with first‑class customer service skills to join our Homes and Lettings Team and establish positive relationships between Newlon and all our residents, new and existing.
Working closely with Local Authorities, Nominated Agencies and other stakeholders, you will be part of a team responsible for ensuring the successful letting of Newlon’s empty properties, the beginning and ending of tenancies and establishing new customers in their homes. You will effectively be the ‘face of Newlon’ for new residents.
With proven experience in a customer service delivery role and working in a housing setting, you will have excellent communication skills, demonstrable empathy with the needs of residents and a genuine commitment to resolving their housing issues. You will also have a genuine working knowledge of letting properties within target and maximising the best use of Newlon properties.
In return, you can expect 27 days holiday, a non‑contributory pension, excellent benefits and a flexi scheme. You will be working out of purpose‑built offices that form part of the award‑winning Hale Village regeneration project, situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Applicants must be eligible to work in the UK.
Salary: £44,547 per annum plus opportunity to earn performance related bonus
Hours: 35 hours per week
Contract: Full‑time, permanent
Location: Hale Village, London N17
Homes and Lettings Officer in London employer: NEWLON HOUSING TRUST
Newlon Housing Trust is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to providing affordable housing in a vibrant community, employees enjoy generous benefits including 27 days of holiday, a non-contributory pension, and a flexible working scheme, all while being part of a team that makes a meaningful impact in the lives of residents in north and east London.
StudySmarter Expert Advice🤫
We think this is how you could land Homes and Lettings Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get an interview, let your genuine passion for customer service shine through. Share stories that highlight your empathy and problem-solving skills – it’s all about making that personal connection.
✨Tip Number 3
Research, research, research! Know Newlon Housing Trust inside out. Understand their values, recent projects, and the community they serve. This knowledge will help you tailor your conversations and show you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Homes and Lettings Officer in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:We want to see how your first-class customer service skills shine through in your application. Share specific examples of how you've built positive relationships with residents or clients in the past. This will help us understand how you can be the 'face of Newlon' for our new residents.
Tailor Your Application:Make sure to tailor your application to the role of Homes and Lettings Officer. Highlight your experience in a housing setting and any relevant knowledge about letting properties. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Genuine and Empathetic:Demonstrate your empathy and commitment to resolving housing issues in your written application. We value candidates who genuinely care about the needs of residents, so don’t hesitate to share your passion for helping others in your application.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Make sure you understand the ins and outs of Newlon Housing Trust and its mission. Familiarise yourself with their approach to affordable housing and how they engage with residents. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about situations where you resolved issues or built strong relationships with clients. This is crucial for a role that involves being the 'face of Newlon' for new residents.
✨Demonstrate Empathy
Be ready to discuss how you’ve handled sensitive situations in the past. The ability to empathise with residents’ needs is key, so share stories that illustrate your understanding and commitment to resolving housing issues effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, challenges faced in the role, or how success is measured. It shows you’re engaged and thinking critically about how you can contribute to Newlon.
