At a Glance
- Tasks: Lead teams to deliver top-notch housing services and meet resident needs.
- Company: Join Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Other info: Work in a vibrant office near Tottenham Hale with great career growth.
- Why this job: Make a real difference in the community by improving housing services.
- Qualifications: Proven leadership in service delivery and experience in debt recovery.
The predicted salary is between 81568 - 81568 € per year.
Salary: £81,568 per annum plus opportunity to earn up to 5% performance related bonus
Contract: Full time, fixed-term contract until March 2027
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
With responsibility for the overall running of the Income Team, Service Charge Team, Investigation Team and Financial Inclusion Team, you will ensure that each service is delivered to the highest possible standard and that resident expectations and needs are met. Our aim is to be a partner of choice because we build quality homes and environments, deliver exceptional services and can be trusted by all stakeholders, and you will play a role in helping to achieve this.
With substantial experience in a senior management service delivery role and proven leadership skills, you will have experience in debt recovery and services charges, overseeing budgets, making financial decisions, working with performance data to drive improvements and the ability to manage hybrid teams. First class customer service and communication skills are essential as you will be delivering a service to meet the diverse needs of our residents, along with a broad knowledge of welfare benefits and regulatory and ombudsman requirements.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
Assistant Director - Service Quality in London employer: NEWLON HOUSING TRUST
Newlon Housing Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits including 27 days of holiday, a non-contributory pension, and a flexi scheme, employees enjoy a healthy work-life balance while contributing to meaningful projects in the community. Located in the vibrant Hale Village, just minutes from Tottenham Hale transport links, our purpose-built offices provide an inspiring environment for those dedicated to delivering high-quality housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director - Service Quality in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Newlon Housing Trust. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for senior management roles. Think about how your experience aligns with their mission of delivering exceptional services and meeting resident needs.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed teams and improved service delivery in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Newlon team.
We think you need these skills to ace Assistant Director - Service Quality in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Assistant Director - Service Quality. We want to see how your skills in service delivery and leadership can help us meet our residents' needs.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love seeing quantifiable results, especially in areas like debt recovery and budget management.
Communicate Clearly:First-class communication skills are a must for this role. Keep your application clear and concise, and make sure to convey your passion for delivering exceptional services to our residents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Familiarise yourself with Newlon Housing Trust’s mission, values, and the services they provide. Understanding their approach to service quality and resident satisfaction will help you demonstrate your alignment with their goals.
✨Showcase Your Leadership Skills
As an Assistant Director, you’ll need to highlight your leadership experience. Prepare examples of how you've successfully managed teams, improved service delivery, or driven performance improvements in previous roles. Be ready to discuss how you can lead hybrid teams effectively.
✨Demonstrate Financial Acumen
Since the role involves overseeing budgets and making financial decisions, brush up on your knowledge of financial management. Be prepared to discuss your experience with debt recovery and service charges, and how you’ve used performance data to make informed decisions.
✨Engage with Customer Service Scenarios
First-class customer service is key for this position. Think of scenarios where you’ve gone above and beyond for residents or clients. Be ready to share these stories and explain how you would handle diverse resident needs while ensuring high service standards.
