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- Tasks: Lead teams to deliver top-notch housing services and meet resident needs.
- Company: Join Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy a competitive salary, 27 days holiday, and a non-contributory pension.
- Other info: Work in a vibrant office near Tottenham Hale with excellent career growth opportunities.
- Why this job: Make a real difference in the community by providing quality housing solutions.
- Qualifications: Proven leadership experience in service delivery and strong customer service skills.
The predicted salary is between 81568 - 81568 £ per year.
Salary: £81,568 per annum plus opportunity to earn up to 5% performance related bonus.
Contract: Full time, fixed-term contract until March 2027.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
With responsibility for the overall running of the Income Team, Service Charge Team, Investigation Team and Financial Inclusion Team, you will ensure that each service is delivered to the highest possible standard and that resident expectations and needs are met.
Our aim is to be a partner of choice because we build quality homes and environments, deliver exceptional services and can be trusted by all stakeholders, and you will play a role in helping to achieve this.
With substantial experience in a senior management service delivery role and proven leadership skills, you will have experience in debt recovery and services charges, overseeing budgets, making financial decisions, working with performance data to drive improvements and the ability to manage hybrid teams.
First class customer service and communication skills are essential as you will be delivering a service to meet the diverse needs of our residents, along with a broad knowledge of welfare benefits and regulatory and ombudsman requirements.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the apply button.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
Assistant Director of Housing Needs in London employer: NEWLON HOUSING TRUST
Contact Detail:
NEWLON HOUSING TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director of Housing Needs in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Newlon Housing Trust. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for senior management roles. Think about how your experience aligns with their needs, especially around service delivery and financial decision-making.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed teams and improved services. This is your chance to shine and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Newlon Housing Trust team.
We think you need these skills to ace Assistant Director of Housing Needs in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Assistant Director of Housing Needs. We want to see how your skills in service delivery and leadership can help us meet our residents' needs.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage teams and improve services. We love seeing concrete examples of how you've made a difference in previous roles!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid jargon and focus on what really matters.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Make sure you’re well-versed in the specifics of housing needs and the services provided by Newlon Housing Trust. Brush up on your knowledge of debt recovery, service charges, and welfare benefits. This will show that you’re not just interested in the role but also understand the challenges and responsibilities that come with it.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you successfully led teams or improved service delivery. Highlight how you managed hybrid teams and drove performance improvements using data. This will demonstrate your capability to oversee multiple teams effectively.
✨Customer Service is Key
Since this role involves delivering exceptional services to residents, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to meet resident needs, showcasing your communication skills and commitment to quality service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the organisation and its goals. Inquire about their strategies for improving resident satisfaction or how they measure success in service delivery. This shows you’re thinking ahead and are genuinely invested in the role.