At a Glance
- Tasks: Lead and manage teams to deliver exceptional housing services and meet resident needs.
- Company: Join Newlon Housing Trust, a top charitable housing association in London.
- Benefits: Enjoy a competitive salary, 27 days holiday, and a non-contributory pension.
- Other info: Work in a vibrant environment with excellent career growth opportunities.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Proven experience in senior management, debt recovery, and customer service.
The predicted salary is between 81568 - 81568 £ per year.
Salary: £81,568 per annum plus opportunity to earn up to 5% performance related bonus
Contract: Full time, fixed-term contract until March 2027
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for a highly experienced professional to contribute to our corporate goals and play a lead role across the Income and Investigations teams.
With responsibility for the overall running of the Income Team, Service Charge Team, Investigation Team and Financial Inclusion Team, you will ensure that each service is delivered to the highest possible standard and that resident expectations and needs are met. Our aim is to be a partner of choice because we build quality homes and environments, deliver exceptional services and can be trusted by all stakeholders, and you will play a role in helping to achieve this.
With substantial experience in a senior management service delivery role and proven leadership skills, you will have experience in debt recovery and services charges, overseeing budgets, making financial decisions, working with performance data to drive improvements and the ability to manage hybrid teams. First class customer service and communication skills are essential as you will be delivering a service to meet the diverse needs of our residents, along with a broad knowledge of welfare benefits and regulatory and ombudsman requirements.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the apply button.
Closing date: 23:59 on Monday 18 May 2026. Interviews will be held in person at our offices in Hale Village on Wednesday 27 May 2026.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Assistant Director of Housing (Income & Investigations in London employer: NEWLON HOUSING TRUST
Newlon Housing Trust is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant Hale Village, our purpose-built offices provide a collaborative environment where you can make a meaningful impact on the community while enjoying generous benefits such as 27 days of holiday and a non-contributory pension. Join us to be part of a dedicated team committed to delivering high-quality housing services and making a difference in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Housing (Income & Investigations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Newlon Housing Trust and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about contributing to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and service delivery. We recommend doing mock interviews with friends or mentors to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Newlon Housing Trust.
We think you need these skills to ace Assistant Director of Housing (Income & Investigations in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and investigations. We want to see how your skills align with our goals at Newlon Housing Trust!
Showcase Your Leadership Skills:As an Assistant Director, you'll need to demonstrate your leadership abilities. Share examples of how you've successfully managed teams and improved service delivery in your previous roles.
Highlight Customer Service Experience:First-class customer service is key for us. Include specific instances where you've gone above and beyond to meet resident needs, as this will resonate well with our mission.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Numbers
As an Assistant Director of Housing, you'll be dealing with budgets and financial decisions. Brush up on your financial acumen and be ready to discuss how you've managed budgets in the past. Prepare specific examples of how you've used performance data to drive improvements.
✨Showcase Your Leadership Skills
This role requires proven leadership abilities, so think about times when you've successfully led a team or project. Be prepared to share your approach to managing hybrid teams and how you ensure high service delivery standards.
✨Understand the Resident Perspective
First-class customer service is key in this position. Familiarise yourself with the diverse needs of residents and be ready to discuss how you've previously met those needs. Think about specific challenges you've faced and how you overcame them.
✨Familiarise Yourself with Regulations
Knowledge of welfare benefits and regulatory requirements is essential. Make sure you understand the relevant regulations and can discuss how you've navigated these in your previous roles. This will show that you're not just experienced but also well-informed.
