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- Tasks: Lead and manage teams to deliver top-notch housing services and support residents' needs.
- Company: Join Newlon Housing Trust, a key player in affordable housing in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Other info: Work in a vibrant, purpose-built office near Tottenham Hale transport links.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Proven experience in senior management, debt recovery, and customer service.
The predicted salary is between 81568 - 81568 £ per year.
Salary: £81,568 per annum plus opportunity to earn up to 5% performance related bonus
Contract: Full time, fixed-term contract until March 2027
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for a highly experienced professional to contribute to our corporate goals and play a lead role across the Income and Investigations teams.
With responsibility for the overall running of the Income Team, Service Charge Team, Investigation Team and Financial Inclusion Team, you will ensure that each service is delivered to the highest possible standard and that resident expectations and needs are met. Our aim is to be a partner of choice because we build quality homes and environments, deliver exceptional services and can be trusted by all stakeholders, and you will play a role in helping to achieve this.
With substantial experience in a senior management service delivery role and proven leadership skills, you will have experience in debt recovery and services charges, overseeing budgets, making financial decisions, working with performance data to drive improvements and the ability to manage hybrid teams. First class customer service and communication skills are essential as you will be delivering a service to meet the diverse needs of our residents, along with a broad knowledge of welfare benefits and regulatory and ombudsman requirements.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Assistant Director of Housing in London employer: NEWLON HOUSING TRUST
Contact Detail:
NEWLON HOUSING TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director of Housing in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Newlon Housing Trust and understanding their values. Tailor your responses to show how your experience aligns with their mission of delivering exceptional services and quality homes.
✨Tip Number 3
Practice your communication skills! Since this role requires first-class customer service, consider doing mock interviews with friends or family to refine your ability to articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Director of Housing in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Director of Housing role. Highlight your experience in service delivery, debt recovery, and managing teams. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about affordable housing and how your leadership experience can help us deliver exceptional services. Keep it engaging and relevant!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or driven performance in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Numbers
As an Assistant Director of Housing, you'll need to demonstrate your financial acumen. Brush up on key metrics related to income, service charges, and debt recovery. Be ready to discuss how you've used performance data to drive improvements in previous roles.
✨Showcase Leadership Skills
This role requires strong leadership abilities. Prepare examples of how you've successfully managed hybrid teams and delivered exceptional service. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Understand Resident Needs
Customer service is crucial in this position. Familiarise yourself with the diverse needs of residents and be prepared to discuss how you've tailored services to meet those needs in the past. Highlight any experience you have with welfare benefits and regulatory requirements.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's goals, team dynamics, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.