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- Tasks: Manage and collect debts while liaising with residents and partners.
- Company: Join Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a pension scheme, and flexible working hours.
- Other info: Work in a vibrant office near Tottenham Hale transport links.
- Why this job: Make a difference in the community while developing your administrative skills.
- Qualifications: Experience in administration and customer service is essential.
The predicted salary is between 24509 - 24509 £ per year.
Salary and Working Hours: £24,509 per annum plus opportunity to earn up to 5% performance related pay. Part‑time: 28 hours per week across five days (working arrangement to be agreed). Contract: part‑time, permanent. Location: Hale Village, London, N17.
About the Employer: Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
Role Overview: We have an opportunity for an experienced administrator to join us in this customer delivery role within our Income team.
Responsibilities:
- Monitoring, managing and collecting lower level, early stage, former tenant and sundry debts, ensuring effective liaison with residents and partners such as debt collection agencies and internal departments.
- Maintain accurate administration records and systems.
- Take minutes, arrange meetings and manage post streams.
Qualifications:
- Proven experience successfully delivering administrator duties in a customer service delivery environment.
- Knowledge of the principles of debt recovery.
- First‑class communication skills.
- Ability to empathise with residents.
- Excellent organisational skills and ability to manage a varied workload with multiple competing deadlines.
Benefits: 27 days holiday (pro‑rated), non‑contributory pension, excellent benefits and a flexi scheme. Work from purpose‑built offices that are part of the award‑winning Hale Village regeneration project and located just two minutes’ walk from the major transport interchange at Tottenham Hale.
Application Information: For further information and details of how to apply, please visit our website: www.newlon.org.uk/vacancies. Closing date: 23:59 on Thursday 21 May 2026. Interviews will be held at the Newlon Head Office on Monday 1 June 2026.
Equal Opportunity: Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Income Coordinator in Liverpool employer: NEWLON HOUSING TRUST
Contact Detail:
NEWLON HOUSING TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Coordinator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at Newlon Housing Trust. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and debt recovery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or deadlines in previous roles. This will demonstrate your ability to handle the varied workload mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Newlon team.
We think you need these skills to ace Income Coordinator in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Coordinator role. Highlight your experience in administration and customer service, especially any relevant skills in debt recovery. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Don’t forget to mention your ability to empathise with residents – that’s a biggie for us!
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or deadlines in the past. We love seeing candidates who can juggle various responsibilities while keeping everything on track. It shows us you’re ready for the varied workload!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need there!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Coordinator. Brush up on your knowledge of debt recovery principles and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires first-class communication skills, prepare examples of how you've effectively communicated with residents or clients in the past. Think about situations where you had to empathise with someone or resolve a conflict, and be ready to share those stories.
✨Organise Your Thoughts
With multiple responsibilities in this role, it's crucial to demonstrate your organisational skills. Prepare to discuss how you manage competing deadlines and keep accurate records. You might even want to bring a planner or a digital tool you use to stay organised as a visual aid.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in income collection, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.