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- Tasks: Manage and collect debts while providing excellent customer service.
- Company: Join Newlon Housing Trust, a leading charitable housing association.
- Benefits: Enjoy 27 days holiday, a pension scheme, and flexible working hours.
- Other info: Work in a modern office just minutes from Tottenham Hale station.
- Why this job: Make a difference in the community while developing your administrative skills.
- Qualifications: Experience in administration and customer service is essential.
The predicted salary is between 24509 - 24509 £ per year.
Salary: £24,509 per annum plus opportunity to earn up to 5% performance related pay
Part-time, 28 hours per week across five days (working arrangement to be agreed). Office based
Contract: part-time, permanent
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced administrator to join us in this customer delivery role within our Income team.
With responsibility for monitoring, managing and collecting lower level, early stage, former tenant and sundry debts, you will ensure effective liaison with residents and partners such as debt collection agencies and internal departments and that all administration records and systems are accurately maintained. You will also undertake other general administrative duties including taking minutes, arranging meetings and managing post streams.
You will have proven experience successfully delivering administrator duties in a customer service delivery environment and have some knowledge of the principles of debt recovery. First class communication skills are essential, along with the ability to empathise with the needs of residents and a genuine commitment to resolving issues. You will also have excellent organisational skills and be able to manage a varied workload with multiple and competing deadlines.
In return, you can expect 27 days holiday (pro-rated), a non-contributory pension, excellent benefits and a flexi scheme. You will also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes walk from the major transport interchange at Tottenham Hale.
Closing date: 23:59 on Thursday 21 May 2026. Interviews will be held at the Newlon Head Office on Monday 1 June 2026.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Income Coordinator employer: NEWLON HOUSING TRUST
Contact Detail:
NEWLON HOUSING TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at Newlon Housing Trust. A friendly chat can sometimes lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and debt recovery. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or deadlines in previous roles. This will demonstrate that you can handle the varied workload mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Income Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in administration and customer service. We want to see how your skills align with the Income Coordinator role, so don’t hold back on showcasing your relevant achievements!
Showcase Communication Skills: Since first-class communication is key for this position, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've successfully resolved issues or liaised with clients in the past.
Be Organised: With a varied workload and multiple deadlines, it’s important to show us your organisational skills. Use bullet points or clear headings in your application to make it easy for us to see how you manage tasks and prioritise effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Newlon Housing Trust and what we stand for!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Make sure you understand the role of an Income Coordinator inside out. Familiarise yourself with the principles of debt recovery and customer service delivery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since first-class communication skills are essential for this role, prepare examples of how you've effectively communicated with residents or partners in previous roles. Think about times when you resolved issues or managed difficult conversations – these stories will make you stand out.
✨Demonstrate Empathy
The job requires a genuine commitment to resolving issues for residents. Be ready to discuss how you've empathised with customers in the past and what steps you took to ensure their needs were met. This will highlight your suitability for the role.
✨Organise Your Thoughts
With multiple competing deadlines in this role, it’s crucial to show your organisational skills. Prepare to discuss how you manage your workload and prioritise tasks. You might even want to bring a simple example of a time you successfully juggled various responsibilities.