At a Glance
- Tasks: Join our team to help residents find their perfect homes and manage tenancies.
- Company: Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working hours.
- Other info: Work in a vibrant office near Tottenham Hale with great career growth opportunities.
- Why this job: Make a real difference in people's lives by providing excellent customer service.
- Qualifications: Experience in customer service and knowledge of property letting is essential.
The predicted salary is between 44547 - 44547 £ per year.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced individual with first‑class customer service skills to join our Homes and Lettings Team and establish positive relationships between Newlon and all our residents, new and existing.
Working closely with Local Authorities, Nominated Agencies and other stakeholders, you will be part of a team responsible for ensuring the successful letting of Newlon’s empty properties, the beginning and ending of tenancies and establishing new customers in their homes. You will effectively be the ‘face of Newlon’ for new residents.
With proven experience in a customer service delivery role and working in a housing setting, you will have excellent communication skills, demonstrable empathy with the needs of residents and a genuine commitment to resolving their housing issues. You will also have a genuine working knowledge of letting properties within target and maximising the best use of Newlon properties.
In return, you can expect 27 days holiday, a non‑contributory pension, excellent benefits and a flexi scheme. You will be working out of purpose‑built offices that form part of the award‑winning Hale Village regeneration project, situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Applicants must be eligible to work in the UK.
Salary: £44,547 per annum plus opportunity to earn performance related bonus
Hours: 35 hours per week
Contract: Full‑time, permanent
Location: Hale Village, London N17
Homes and Lettings Officer employer: NEWLON HOUSING TRUST
Newlon Housing Trust is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to providing affordable housing in a vibrant community, employees enjoy generous benefits including 27 days of holiday, a non-contributory pension, and a flexible working scheme, all while being part of a team that makes a meaningful impact in the lives of residents in north and east London.
StudySmarter Expert Advice🤫
We think this is how you could land Homes and Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Newlon. Attend local events or join online forums to get your name out there and make connections that could lead to job opportunities.
✨Tip Number 2
Show off your customer service skills! When you get the chance to chat with potential employers, share specific examples of how you've gone above and beyond for residents in previous roles. This will highlight your commitment to excellent service.
✨Tip Number 3
Be proactive! If you see a property that needs letting, don’t wait for the job to come to you. Reach out directly to Newlon through our website and express your interest. Show them you're eager to be part of their team!
✨Tip Number 4
Prepare for interviews by researching Newlon’s values and recent projects. Tailor your answers to reflect how your experience aligns with their mission. This shows you're not just looking for any job, but that you genuinely want to contribute to their goals.
We think you need these skills to ace Homes and Lettings Officer
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your first-class customer service skills in your application. We want to see how you've built positive relationships in previous roles, especially in housing settings.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Homes and Lettings Officer role. We love seeing how you connect your experience with what we’re looking for.
Be Genuine and Empathetic:We value empathy and understanding in our team. Share examples of how you've resolved housing issues or supported residents in the past. This will show us that you genuinely care about making a difference.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Newlon Housing Trust.
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Make sure you understand the ins and outs of Newlon Housing Trust and its mission. Familiarise yourself with their approach to customer service and how they engage with residents. This will show that you're genuinely interested in the role and ready to represent them well.
✨Showcase Your Empathy
As a Homes and Lettings Officer, you'll need to connect with residents on a personal level. Prepare examples from your past experiences where you've demonstrated empathy and resolved housing issues. This will highlight your ability to relate to residents and address their needs effectively.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, challenges faced by the Homes and Lettings Team, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
