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For Companies At a Glance
- Tasks: Manage lettings administration and support new tenants in their homes.
- Company: Join Newlon Housing Trust, a leading charitable housing association.
- Benefits: Enjoy 27 days holiday, a pension scheme, and flexible working options.
- Why this job: Make a difference in people's lives while developing your career in housing.
- Qualifications: Experience in administration and strong communication skills required.
- Other info: Work in a vibrant office near Tottenham Hale with great transport links.
The predicted salary is between 28400 - 38400 £ per year.
Homes and Lettings Administrator
Join to apply for the Homes and Lettings Administrator role at Newlon Housing Trust
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced Administrator to join our successful Lettings team.
Responsibilities
- Administration element of the letting of Newlon’s empty properties
- Beginning and ending of tenancies and the probationary process of establishing new customers in their homes
Qualifications
- Proven administration experience in a customer service delivery role
- First class communication skills, demonstrable empathy with the needs of residents and a genuine commitment to resolving tenancy issues
- Basic understanding of the principles of housing, IT skills
Contract: Full-time, Permanent
Salary: £33,414 per annum plus opportunity to earn up to 5% performance related bonus
Closing date: 23:59 on Wednesday 15 October 2025
Assessments will be held at the Newlon Head Office week commencing 20 October 2025
Interviews will be held at the Newlon Head Office on Friday 31 October 2025
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
Applicants must be eligible to work in the UK.
No agencies please.
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Homes and Lettings Administrator employer: NEWLON HOUSING TRUST
Contact Detail:
NEWLON HOUSING TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homes and Lettings Administrator
✨Tip Number 1
Get to know the company! Research Newlon Housing Trust and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Lettings team.
✨Tip Number 3
Prepare for common interview questions related to administration and customer service. Think of examples from your past experience that demonstrate your skills and empathy towards residents' needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Newlon Housing Trust and ready to contribute to their mission.
We think you need these skills to ace Homes and Lettings Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer service. We want to see how your skills align with the role of Homes and Lettings Administrator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for housing and your commitment to resolving tenancy issues. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your IT Skills: Since good IT skills are essential for this role, make sure to mention any relevant software or tools you’re familiar with. We appreciate candidates who can hit the ground running, so highlight your tech-savviness!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits there!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Before the interview, make sure you understand the role of a Homes and Lettings Administrator. Brush up on your knowledge of tenancy processes, customer service principles, and the housing sector in general. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires first-class communication skills, prepare examples from your past experiences where you've effectively communicated with customers or resolved issues. Practise articulating these scenarios clearly, as it will demonstrate your ability to empathise with residents and handle tenancy matters.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work early mornings, evenings, and weekends. Highlight any previous roles where you had to adapt your schedule to meet customer needs. This shows that you’re committed to providing excellent service, no matter the time.
✨Dress the Part
Even though the role is in a modern office environment, dressing professionally can make a great first impression. Aim for smart-casual attire that reflects your professionalism while still being comfortable. It’s all about striking the right balance!
