At a Glance
- Tasks: Manage housing disrepair claims and support our Housing Lawyer in a dynamic environment.
- Company: Join Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Other info: Work in modern offices just minutes from Tottenham Hale transport links.
- Why this job: Make a real difference in people's lives while developing your career in housing law.
- Qualifications: Experience in housing litigation or case management with strong customer service skills.
The predicted salary is between 36474 - 36474 £ per year.
Salary: £36,474 per annum plus opportunity to earn up to 5% performance related pay
Contract: Full-time, FTC until March 2027
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for a highly pro-active and customer-focused individual to join our team and support our Housing Lawyer in the effective management of a caseload of housing disrepair claims, from pre-action stage through to the settlement of court proceedings.
You will maintain accurate case records, monitor deadlines, collate evidence and legal documentation, liaise with residents, surveyors, solicitors and other departments and assist with the progression and resolution of claims. With proven experience of working within a housing litigation or case management environment, you will have first class customer service skills and be able to deal effectively and efficiently with service issues and liaise confidently with members of the public.
Excellent administration and IT skills are essential, along with good planning and organisational skills with the ability to manage a large and varied workload. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes walk from the major transport interchange at Tottenham Hale.
Closing date: 23:59 on Sunday 26 April 2026
Interviews will be held at the Newlon Head Office on Tuesday 12 May 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
Disrepair Litigation Administrator employer: Newlon Housing Trust
Newlon Housing Trust is an exceptional employer located in the vibrant Hale Village, London, offering a supportive work culture that prioritises employee development and community impact. With a focus on high-quality customer service, employees benefit from a collaborative environment, opportunities for professional growth, and the chance to make a meaningful difference in the lives of residents. Join us to be part of a dedicated team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Litigation Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in litigation. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions related to disrepair claims. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled challenging situations in the past, as this will demonstrate your ability to manage service issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team at Newlon Housing Trust.
We think you need these skills to ace Disrepair Litigation Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Disrepair Litigation Administrator role. Highlight your experience in housing litigation and case management, and don’t forget to showcase those first-class customer service skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Newlon Housing Trust. Mention specific examples of how you've managed caseloads or resolved service issues in the past.
Show Off Your IT Skills:Since excellent administration and IT skills are essential for this role, make sure to mention any relevant software or tools you’re familiar with. We want to see that you can handle the tech side of things with ease!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Newlon Housing Trust!
How to prepare for a job interview at Newlon Housing Trust
✨Know Your Stuff
Make sure you understand the ins and outs of housing disrepair claims. Brush up on relevant laws and procedures, as well as Newlon Housing Trust's mission and values. This will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service, prepare examples of how you've effectively dealt with residents or clients in the past. Think about specific situations where you resolved issues or provided support, and be ready to discuss them during the interview.
✨Demonstrate Your Organisational Skills
With a varied workload, it's crucial to highlight your planning and organisational abilities. Prepare to talk about how you manage deadlines and keep track of multiple cases. You might even want to bring a simple example of a system you use to stay organised.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team, the challenges they face, or the future of housing disrepair claims at Newlon. This not only shows your interest but also helps you gauge if the role is the right fit for you.
