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- Tasks: Coordinate repairs, manage case work, and ensure top-notch service delivery.
- Company: Join Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Why this job: Make a real difference in the community while developing your admin skills.
- Qualifications: Customer service experience and strong IT skills are essential.
- Other info: Work in a vibrant, purpose-built office just minutes from Tottenham Hale station.
The predicted salary is between 29000 - 29000 £ per year.
Salary: £29,000 per annum plus opportunity to earn up to 5% performance related pay (salary pending pay increase).
Contract: Full-time, fixed-term contract until March 2027.
Location: Hale Village, London, N17.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for a highly pro-active and customer-focused individual to join our Repairs team. You will provide assistance to all repairs senior staff to ensure that the repairs service is delivered to the highest possible standard. Your duties will include:
- Booking and coordinating repair works to homes
- Managing case work
- Chasing up outstanding works to be completed
- Managing team emails
- Recording/logging all information
- Other relevant administrative tasks
With a proven customer service experience in a busy service delivery environment, you will be able to deal effectively and efficiently with service issues and liaise confidently with members of the public. First class administration and IT skills are essential, along with good planning and organisational skills with the ability to manage a large and varied workload.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You will also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the apply button.
Closing date: 23:59 on Sunday 29 March 2026. Interviews will be held in-person at our offices in Hale Village on Wednesday 8 April 2026.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Repairs Administrator in City of London employer: NEWLON HOUSING TRUST
Contact Detail:
NEWLON HOUSING TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in City of London
✨Tip Number 1
Get to know the company! Research Newlon Housing Trust and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Stay organised! With a busy workload expected in this role, demonstrate your planning and organisational skills by preparing a list of questions or points you want to discuss during the interview. It shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits we offer at Newlon Housing Trust.
We think you need these skills to ace Repairs Administrator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Administrator role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Newlon Housing Trust. Keep it friendly and professional – we love a personal touch!
Show Off Your IT Skills: Since first-class IT skills are essential for this position, don’t forget to mention any software or tools you’re proficient in. Whether it's managing emails or logging information, let us know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need there!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Stuff
Before the interview, make sure you understand the role of a Repairs Administrator inside out. Familiarise yourself with the key responsibilities like booking and coordinating repairs, managing case work, and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share specific examples from your past experiences. Think of situations where you successfully resolved issues or improved service delivery. This will demonstrate your proactive approach and ability to handle service challenges effectively.
✨Get Organised
With a varied workload expected in this role, it’s crucial to showcase your planning and organisational skills. During the interview, discuss how you prioritise tasks and manage your time. You might even want to mention any tools or methods you use to stay organised, as this will highlight your suitability for the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the repairs process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Questions about how success is measured in the role or what a typical day looks like can be particularly effective.