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- Tasks: Support business applications like Dynamics 365 and Civica Cx, ensuring smooth operations.
- Company: Join Newlon Housing Trust, a leading charitable housing association in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Why this job: Make a real difference in the community while developing your IT skills.
- Qualifications: Experience with Microsoft Dynamics 365, SQL, and strong troubleshooting abilities required.
- Other info: Work in modern offices just minutes from Tottenham Hale transport links.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 per annum plus opportunity to earn up to 5% performance related pay (salary pending pay increase).
Contract: Full-time, fixed-term contract - 18 months.
Location: Hale Village, London, N17.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an ambitious new team member to join our Applications team and provide comprehensive support for business applications, primarily Dynamics 365 (CRM) and Civica Cx, to ensure a reliable, secure and efficient service is delivered at all times across the Newlon Group.
Working closely with business teams, the service desk and internal stakeholders, your role will focus on:
- Monitoring and resolving IT helpdesk tickets.
- Providing IT training and guidance to staff.
- Maintaining clear and accessible end-user documentation.
- General data administration and cleansing.
Experienced in the management, administration and configuration of Microsoft Dynamics 365 and Civica Cx or similar, you will have a proven track record of providing first-line applications support and troubleshooting. Experience with SQL for data queries and cleansing is preferred. Your technical competencies will be second to none and you must be able to:
- Fix common data issues.
- Create reports and dashboards.
- Validate data with filters.
- Be comfortable with Excel functions.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You will also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the apply button. Closing date: 23:59 on Sunday 29 March 2026. Interviews will be held in-person at our offices in Hale Village on Monday 13 and Tuesday 14 April 2026. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Applications Support Analyst in City of London employer: NEWLON HOUSING TRUST
Contact Detail:
NEWLON HOUSING TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Newlon Housing Trust on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on Dynamics 365 and Civica Cx. We recommend creating a list of common issues and solutions you've encountered in your past roles to showcase your problem-solving skills.
✨Tip Number 3
Show off your Excel skills! Be ready to discuss how you've used Excel functions in previous jobs. Maybe even bring along a sample report or dashboard you've created to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Newlon team.
We think you need these skills to ace Applications Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Applications Support Analyst role. Highlight your experience with Dynamics 365 and Civica Cx, and don’t forget to showcase your troubleshooting skills and any relevant SQL experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it concise but impactful!
Showcase Your Technical Skills: We want to see your technical competencies in action! Mention specific examples of how you've managed applications support, created reports, or resolved data issues. This will help us understand your hands-on experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and Civica Cx. Be ready to discuss your experience with these platforms, as well as any troubleshooting you've done. It’s a good idea to prepare examples of how you've resolved common issues or improved processes in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to demonstrate your analytical skills. Think of specific instances where you’ve tackled IT helpdesk tickets or data cleansing challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your contributions.
✨Communicate Clearly
Since you'll be providing IT training and support, it’s crucial to show that you can explain technical concepts in simple terms. Practice explaining a complex topic to a non-technical person. This will showcase your ability to communicate effectively with various stakeholders.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Applications team, their current projects, and how they measure success. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.