At a Glance
- Tasks: Lead and manage teams to deliver exceptional housing services and meet resident needs.
- Company: Join Newlon Housing Trust, a key player in affordable housing in London.
- Benefits: Enjoy 27 days holiday, a non-contributory pension, and flexible working options.
- Other info: Work in a vibrant, purpose-built office just minutes from Tottenham Hale station.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Proven experience in senior management, debt recovery, and customer service.
The predicted salary is between 81568 - 81568 £ per year.
Salary: £81,568 per annum plus opportunity to earn up to 5% performance related bonus
Contract: Full time, fixed-term contract until March 2027
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for a highly experienced professional to contribute to our corporate goals and play a lead role across the Income and Investigations teams.
With responsibility for the overall running of the Income Team, Service Charge Team, Investigation Team and Financial Inclusion Team, you will ensure that each service is delivered to the highest possible standard and that resident expectations and needs are met. Our aim is to be a partner of choice because we build quality homes and environments, deliver exceptional services and can be trusted by all stakeholders, and you will play a role in helping to achieve this.
With substantial experience in a senior management service delivery role and proven leadership skills, you will have experience in debt recovery and services charges, overseeing budgets, making financial decisions, working with performance data to drive improvements and the ability to manage hybrid teams. First class customer service and communication skills are essential as you will be delivering a service to meet the diverse needs of our residents, along with a broad knowledge of welfare benefits and regulatory and ombudsman requirements.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the apply button.
Closing date: 23:59 on Monday 18 May 2026. Interviews will be held in person at our offices in Hale Village on Wednesday 27 May 2026.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Assistant Director of Housing (Income & Investigations employer: NEWLON HOUSING TRUST
Newlon Housing Trust is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant Hale Village, our purpose-built offices provide a collaborative environment where you can make a meaningful impact on the community while enjoying generous benefits such as 27 days of holiday and a non-contributory pension. Join us to be part of a dedicated team committed to delivering high-quality housing services and making a difference in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Housing (Income & Investigations
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Newlon Housing Trust and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about contributing to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and service delivery. We recommend doing mock interviews with friends or mentors to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Newlon Housing Trust.
We think you need these skills to ace Assistant Director of Housing (Income & Investigations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service delivery and leadership. We want to see how your skills align with the role of Assistant Director of Housing, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Service Skills:Since first-class customer service is key for this role, include examples of how you've successfully met diverse needs in previous positions. We love to see real-life scenarios where you’ve made a difference for residents or clients.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just hit that apply button!
How to prepare for a job interview at NEWLON HOUSING TRUST
✨Know Your Numbers
As an Assistant Director of Housing, you'll need to be comfortable with budgets and financial data. Brush up on your knowledge of service charges and debt recovery processes. Be ready to discuss how you've used performance data to drive improvements in previous roles.
✨Showcase Your Leadership Skills
This role requires proven leadership abilities, so think of examples where you've successfully managed teams, especially in hybrid settings. Prepare to share specific instances where your leadership made a positive impact on service delivery or team performance.
✨Understand the Resident Perspective
First-class customer service is key in this position. Reflect on your experiences dealing with diverse resident needs and how you ensured their expectations were met. Be prepared to discuss how you would approach challenges related to resident satisfaction.
✨Familiarise Yourself with Regulations
Knowledge of welfare benefits and regulatory requirements is crucial. Make sure you're up to date with relevant legislation and ombudsman guidelines. You might be asked about how these regulations influence your decision-making in housing management.
