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- Tasks: Assist customers by answering inquiries and resolving complaints with a friendly approach.
- Company: Dynamic customer service company based in Greater London.
- Benefits: Comprehensive training, flexible hours, and a supportive team environment.
- Why this job: Join a vibrant team and make a difference in customer experiences every day.
- Qualifications: Strong communication skills and basic Microsoft Office knowledge required.
- Other info: No experience needed; we provide all the training you need to succeed.
The predicted salary is between 28800 - 43200 £ per year.
A company specializing in customer service in Greater London is seeking candidates for a customer support role. The position involves responding to customer inquiries, resolving complaints, and ensuring efficient communication with internal teams.
Candidates with a minimum N Level or equivalent are encouraged to apply, as no prior experience is required due to training provision. Strong communication skills and proficiency in Microsoft Office are essential for success in this role.
Customer Support & Resolution Specialist employer: NEWLIFE INTERNATIONAL (S) PRIVATE LIMITED
Contact Detail:
NEWLIFE INTERNATIONAL (S) PRIVATE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Resolution Specialist
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and customer service approach will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer support scenarios. Think about how you would handle different types of inquiries or complaints, as this will prepare you for real-life situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about effective communication, so let your personality shine through.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that customer support role.
We think you need these skills to ace Customer Support & Resolution Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication skills are key for this role, make sure to highlight any relevant experiences in your application. Whether it's through previous jobs, volunteering, or even school projects, let us know how you’ve effectively communicated with others.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Customer Support & Resolution Specialist role. Mention specific skills that match the job description, like your proficiency in Microsoft Office, to catch our eye.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and any personal anecdotes that showcase your problem-solving abilities.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting you on board!
How to prepare for a job interview at NEWLIFE INTERNATIONAL (S) PRIVATE LIMITED
✨Know the Company
Before your interview, take some time to research the company and its customer service ethos. Understanding their values and how they approach customer support will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this position, be prepared to demonstrate them during the interview. Practice clear and concise responses, and consider using examples from your past experiences where you've effectively communicated with others.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is a must, brush up on your skills before the interview. Be ready to discuss how you've used these tools in the past or how you plan to use them in this role, as it shows your readiness to hit the ground running.
✨Prepare for Common Scenarios
Think about potential customer inquiries or complaints you might encounter in this role. Prepare responses or solutions to these scenarios, as this will demonstrate your problem-solving abilities and readiness to handle real-life situations in customer support.
